1st/2nd Line IT Technician

Newcastle under Lyme
1 day ago
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1st /2nd Line IT Technician

Office-Based –Newcastle Under Lymes
Mon–Thurs 09:00–17:30 | Fri 09:00–17:00
£25,000 – £30,000 (DOE)
Permanent, Full-Time

I am currently supporting a long-established technology business in Newcastle-under-Lyme who are looking for a 1st / 2nd Line IT Technician to join their close-knit team.

And honestly? This is a great opportunity for local talent.

They’re keen to develop someone from the area, someone who wants to grow with the business, not just jump roles every year.They’re looking for a capable and customer-focused 2nd Line IT Technician to join a growing technical team.This role is heavily focused on Microsoft 365 provisioning, deployment, administration and troubleshooting — this is the primary requirement. You must be confident managing M365 environments independently.

Core Priority – Microsoft 365 Expertise

You must have hands-on experience with:

  • Provisioning and deploying Microsoft 365

  • Administering Exchange, Teams, SharePoint & OneDrive

  • User management, licensing & security policies

  • Troubleshooting mailbox, sync & authentication issues

  • Active Directory & Group Policy management

  • Strong working knowledge of SME cloud environments is essential

    Secondary Priority – Hardware & Software Support

    You should also be confident in:

  • Diagnosing and repairing PC, laptop & Mac issues

  • Windows & macOS troubleshooting

  • Virus/malware removal

  • Email troubleshooting (POP/IMAP & Exchange)

    Additional Technical Skills - Desirable

  • LAN/WAN troubleshooting

  • TCP/IP, DHCP, DNS, Routing, VLAN, VPN

  • Routers, switches, access points & NAS

  • Backup solutions (local & remote)

  • Firewall & cybersecurity fundamentals

  • Remote support tools (TeamViewer, Splashtop)

  • Ubiquiti, DrayTek & Synology experience advantageous

    What They’re Looking For

  • Minimum 2 years’ experience in IT support

  • Strong customer service skills

  • Own transport & commutable to HQ

  • Proactive, solutions-focused mindset

    If you’re strong in Microsoft 365 and enjoy hands-on technical troubleshooting within SME environments, this is an excellent opportunity to join a supportive and growing team

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