1st/2nd Line IT Technician

Newcastle under Lyme
3 weeks ago
Create job alert

1st /2nd Line IT Technician

Office-Based –Newcastle Under Lymes
Mon–Thurs 09:00–17:30 | Fri 09:00–17:00
£25,000 – £30,000 (DOE)
Permanent, Full-Time

I am currently supporting a long-established technology business in Newcastle-under-Lyme who are looking for a 1st / 2nd Line IT Technician to join their close-knit team.

And honestly? This is a great opportunity for local talent.

They’re keen to develop someone from the area, someone who wants to grow with the business, not just jump roles every year.They’re looking for a capable and customer-focused 2nd Line IT Technician to join a growing technical team.This role is heavily focused on Microsoft 365 provisioning, deployment, administration and troubleshooting — this is the primary requirement. You must be confident managing M365 environments independently.

Core Priority – Microsoft 365 Expertise

You must have hands-on experience with:

  • Provisioning and deploying Microsoft 365

  • Administering Exchange, Teams, SharePoint & OneDrive

  • User management, licensing & security policies

  • Troubleshooting mailbox, sync & authentication issues

  • Active Directory & Group Policy management

  • Strong working knowledge of SME cloud environments is essential

    Secondary Priority – Hardware & Software Support

    You should also be confident in:

  • Diagnosing and repairing PC, laptop & Mac issues

  • Windows & macOS troubleshooting

  • Virus/malware removal

  • Email troubleshooting (POP/IMAP & Exchange)

    Additional Technical Skills - Desirable

  • LAN/WAN troubleshooting

  • TCP/IP, DHCP, DNS, Routing, VLAN, VPN

  • Routers, switches, access points & NAS

  • Backup solutions (local & remote)

  • Firewall & cybersecurity fundamentals

  • Remote support tools (TeamViewer, Splashtop)

  • Ubiquiti, DrayTek & Synology experience advantageous

    What They’re Looking For

  • Minimum 2 years’ experience in IT support

  • Strong customer service skills

  • Own transport & commutable to HQ

  • Proactive, solutions-focused mindset

    If you’re strong in Microsoft 365 and enjoy hands-on technical troubleshooting within SME environments, this is an excellent opportunity to join a supportive and growing team

Related Jobs

View all jobs

IT Technician

2nd Line Support

IT & Digital Support

Senior IT Support

Senior IT Engineer

Head of Digital Transformation

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Penetration Tester Jobs in the UK: What Employers Actually Want in 2026

The demand for skilled professionals in cyber security has never been higher, and penetration testers sit at the very heart of this rapidly evolving industry. As organisations across the UK continue to digitise their operations, protect sensitive data, and defend against increasingly sophisticated threats, the need for ethical hackers has grown dramatically. If you are considering a career in this field—or looking to advance within it—it is essential to understand what employers are really looking for in 2026. This guide breaks down the current expectations, required skills, certifications, and practical experience that can help you stand out in a competitive job market.

SOC Analyst Jobs UK 2026: Salaries, Skills & How to Get Hired

Cyber security is one of the UK's fastest-growing career paths — and SOC analyst is where most people begin. It's in high demand, genuinely accessible, and you don't need a degree or years of experience to get started. But knowing what UK employers actually want in 2026 — what they pay, which certs matter, and how to stand out — is a different matter. This guide covers all of it.

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.