Technical Team Leader

Technical Team Leader

Outskirts of Ipswich
£35-45k

CloudScope is working with a well-established IT solutions provider on the outskirts of Ipswich to recruit a Technical Services Manager. This is a pivotal role for an experienced technical leader who thrives in a fast-paced, service-focused environment and enjoys a blend of team leadership and hands-on technical work.

About the Role

The Technical Services Manager will take responsibility for the day-to-day management of the technical operations team, ensuring a high standard of service delivery across all client accounts. You will oversee technical workflows, manage priorities, and drive a culture of quality and accountability within the department.

This position involves both strategic oversight and practical involvement in areas such as systems administration, infrastructure support, and preventative maintenance. You’ll play a key part in ensuring systems run smoothly, issues are resolved efficiently, and clients receive outstanding support.

Key Responsibilities

• Lead, motivate, and develop a team of technical specialists, ensuring consistent performance and professional growth.
  
  
• Oversee helpdesk operations, managing workloads and ensuring timely resolution of support tickets.
  
  
• Maintain and optimise IT systems across Microsoft 365, servers, networking, and endpoint devices.
  
  
• Conduct system monitoring and ensure preventative maintenance measures are in place.
  
  
• Manage and maintain the company’s service management platform (such as HaloPSA).
  
  
• Support both remote and on-site client activities as required.
  
  
• Manage stock levels and coordinate procurement of hardware and software.
  
  
• Contribute to quotations and ensure accurate recharge of client equipment and services.
  
  
• Uphold information security and confidentiality standards at all times.
  
  
• Provide out-of-hours cover on a rota basis where necessary.
  
  Skills & Experience Required
  
  
• Proven background managing or supervising a technical team or service desk.
  
  
• Strong technical understanding of Microsoft 365, networking equipment (firewalls, switches, VLANs), and server environments.
  
  
• Hands-on experience with hardware and software installation, configuration, and support.
  
  
• Familiarity with IT service management or ticketing systems such as HaloPSA.
  
  
• Excellent communication skills and the ability to liaise effectively with clients and colleagues.
  
  
• Strong organisational and problem-solving skills, with the ability to prioritise and delegate effectively.
  
  
• Full UK driving licence and the ability to travel to client sites when required.
  
  Desirable Attributes
  
  
• Professional IT certifications (e.g. CompTIA, Microsoft, Cisco).
  
  
• Experience within a Managed Service Provider (MSP) or similar environment.
  
  
• Knowledge of structured cabling and physical network infrastructure.
  
  
• Confidence in producing quotations and identifying commercial opportunities