Senior Support Engineer

Title:Senior Support Engineer
Location:Cheshire, UK
Salary: £45,000

An award-winning Managed Service Provider (MSP) within commuting distance of Manchester and Liverpool is looking to hire a 3rd Line & Project Engineer. 80% of the role is focused on designing, leading, and delivering IT infrastructure projects, such as cloud migrations and networking upgrades. The role also requires problem solving skills – the other 20% of the time the employee will act as a senior technical escalation point for the support team, resolving 3rd Line issues that are beyond the scope of the 1st and 2nd Line engineers.

This role is an ideal opportunity for candidates that want to work with modern technologies, enjoy varied project work, and desire autonomy and ownership of their work from planning through to delivery. The role involves working both and remotely and onsite in the North-West, helping clients to modernise and improve their IT environments while ensuring excellent customer service.

Essential technical skills:
Strong experience in all or most of the following:
· Microsoft 365, Azure, Intune, and Exchange
· Windows 10 & 11, and Windows Server
· VMware and/or Hyper-V
· Networking (Switching, Routing, Firewalls, VPNs)
· VoIP systems
· Backup & Disaster Recovery solutions
· Patch Management
· ITIL-based ticket management
· Security best practices and compliance
· Technical documentation

Desirable attributes:
· Previous experience within an MSP environment and/or working at 3rd Line level
· Infrastructure and project delivery
· Excellent troubleshooting and problem-solving skills
· Exceptional customer service skills
· Proactive attitude and desire to continuously improve systems and services
· Full UK Driving Licence and access to your own vehicle

Benefits:
· Work with the latest technologies alongside industry specialists with 30+ years of experience
· 25 days annual leave plus bank holidays
· Company pension
· Free parking
· Paid travel expenses
· Ongoing training and mentoring
· Genuine career progression and a flexible working environment