Senior IT Support Technician

Bournemouth
5 months ago
Applications closed

Related Jobs

View all jobs

Senior IT Systems Engineer

Senior Full Stack Developer

Cyber Security Business Development Director

Senior IT Support

IT Support Manager

Senior IT Support Engineer / Security

Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment.

Please note, this role is based on site in Bournemouth, Mon-Fri.
 
Key Responsibilities

Deliver 1st and 2nd line technical support to staff and students, ensuring smooth day-to-day IT operations.
Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary.
Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS).
Manage and track IT assets, licences, and documentation to ensure accuracy and compliance.
Support cloud and on-premises platforms including Microsoft 365, Teams, and SharePoint.
Assist with projects, upgrades, and system improvements, contributing to a secure and stable IT environment.
Champion cybersecurity awareness within the organisation.
Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly. 
About You

Proven experience providing 1st & 2nd line technical support.
Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems.
Familiarity with Azure AD & Intune.
Excellent communication and customer service skills, with a calm, proactive approach.
Strong attention to detail and ability to document processes clearly.
Able to work independently, manage multiple priorities, and maintain a positive, solution-focused attitude.
What Next? - Apply Now

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

Penetration Tester Jobs in the UK: What Employers Actually Want in 2026

The demand for skilled professionals in cyber security has never been higher, and penetration testers sit at the very heart of this rapidly evolving industry. As organisations across the UK continue to digitise their operations, protect sensitive data, and defend against increasingly sophisticated threats, the need for ethical hackers has grown dramatically. If you are considering a career in this field—or looking to advance within it—it is essential to understand what employers are really looking for in 2026. This guide breaks down the current expectations, required skills, certifications, and practical experience that can help you stand out in a competitive job market.

Jobs

SOC Analyst Jobs UK 2026: Salaries, Skills & How to Get Hired

Cyber security is one of the UK's fastest-growing career paths — and SOC analyst is where most people begin. It's in high demand, genuinely accessible, and you don't need a degree or years of experience to get started. But knowing what UK employers actually want in 2026 — what they pay, which certs matter, and how to stand out — is a different matter. This guide covers all of it.

Careers

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.