We’re looking for an experienced 3rd Line Support Specialist to join a fast-growing MSP in Reading, delivering high-quality technical support and project work across a diverse external client base. This role suits someone who thrives in a multi-customer environment, enjoys solving complex issues, and can take ownership of advanced Microsoft cloud and infrastructure challenges.
Acting as the senior escalation point for Windows Server, Azure, Office 365 and modern workplace technologies
Troubleshooting complex incidents across on-prem and cloud environments
Delivering hands-on project work including migrations, upgrades, deployments and security improvements
Supporting external clients across varied industries, both remotely and onsite (3 days per week)
Managing Azure resources, identity, networking, security and monitoring
Administering Windows Server, AD, Group Policy, DNS, DHCP
Producing documentation, technical guidance and best-practice recommendations
Working closely with 2nd Line engineers to mentor, support and improve service delivery
You will need:
Strong 3rd Line experience within an MSP or multi-tenant environment
Deep knowledge of Windows Server, Azure, Office 365 and Intune
Excellent troubleshooting and root-cause analysis skills
Experience with Azure AD, identity, conditional access and cloud security
Solid understanding of networking fundamentals (VPN, firewalls, switching)
Ability to work independently on client sites and communicate clearly with stakeholders
What’s on offer:
Hybrid working — 3 days onsite in Reading, 2 days remote
Exposure to varied technologies and complex environments
Clear progression into project engineering or cloud specialism
Competitive salary and training support
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