Network Support Engineer

I’m working with a growing business in Camberley that needs a Network Support Engineer to join its small in-house IT team. You’ll be the networking expert their engineers rely on, and you’ll also keep things running smoothly for the head office.

You don’t need to be a CCNA-level specialist. You do need solid practical networking experience and a willingness to get stuck in.

The networking side

The company’s engineers regularly bring new sites online. When they need support, you’re the escalation point. That means:

• Configuring routers and firewalls for new sites
• Setting up port forwarding and IP addressing securely, opening only what’s needed
• Troubleshooting connectivity and performance issues, both remotely and occasionally on site
• Making sure network setups meet the company’s security standards
• Escalating the really complex problems to a senior specialist in the team

The support side

It’s a small team, so you’ll also own day-to-day IT for 30–40 head office staff:

• Building and deploying laptops and mobile devices (Apple MDM, training provided)
• Onboarding and offboarding users in Microsoft 365 and Azure
• Handling everyday support requests, from Wi-Fi to printers
• Cabling, crimping and setting up new equipment
• Taking ownership of small projects, such as phone system rollouts and device refreshes

About you

• 3+ years in an IT support or network support role
• Strong practical knowledge of TCP/IP, subnetting, DHCP, DNS, NAT, VLANs, port forwarding and firewalls
• Hands-on with kit: patching, crimping and getting things working from scratch
• Security-conscious and detail-oriented
• A self-starter who’s happy to own a task, talk to people and see it through
• A full UK driving licence for occasional site visits

Bonus points for

• Network+, CCNA or similar
• Experience with Ubiquiti, Sophos, Fortinet, DrayTek or Meraki
• An MSP or field engineering background
• Cyber Essentials or ISO 27001 exposure

Interested? Apply now or email your CV to Andy Dale at Arcas Tech for a confidential chat.