Network Field Engineer

Network Field Engineer – Reading - £40k - £45k + £6k car allowance + benefits

Our client is a well-established organisation IT Managed Service Provider (MSP). Due to continued growth and expansion, they are now looking to recruit a Network Field Engineer to cover the areas of Newbury, Reading, Oxford and surrounding areas

As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment

Responsibilities:

• Address technical queries promptly and efficiently
  
  
• Diagnose and resolve technical issues and provide technical assistance on client sites
  
  
• Completing proactive maintenance onsite
  
  
• Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries
  
  
• Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation
  
  
• Maintain company’s Information Security policies and procedures
  
  
• Propose improvements to client systems and services to continuously enhance their systems and operations
  
  
• Managing your time efficiently and planning your day accordingly
  
  
• Improve your technical knowledge through company training and self-study
  
  
• Provide out-of-hours or standby support to our clients on a rota basis
  
  Experience:
  
  
• Ability to work unsupervised, independently and as part of a team
  
  
• Demonstrable experience as a Service Desk Engineer
  
  
• Able to demonstrate a good all-round knowledge of IT principles
  
  
• Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous
  
  
• Experience in initial remote diagnostics along with analysis and monitoring would be advantageous
  
  
• Experience of Microsoft Windows Server/Desktop environments
  
  
• Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS
  
  
• Knowledge of networking technologies - TCP/IP, Firewall, Routing/Switching
  
  
• Ability to run, patch and terminate cabling to support installation of new hardware
  
  
• Strong knowledge of InTune & Conditional Access Technologies and security
  
  
• Current and valid UK driving license is essential
  
  Hours: Monday to Friday 8:30am – 5:30pm – 24/7 out of hours support is on a rota (1 week in 7) to cover this.
  
  Keywords – Network Engineer, Networking Engineer, Field Network Engineer, Network Field Engineer, Backup/DRaaS, Autotask, AEM, IT Glue, Service Desk Engineer, PSA/RMM, TCP/IP, Firewall, Routing/Switching, InTune, Conditional Access Technologies, MSP, IT Managed Service Provider, IT, IT networks, networks, Microsoft Windows Server/Desktop environments, Microsoft Windows Server/Desktop environments