Members Enquiries Officer

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are currently recruiting for an experienced Members Enquiries Officer for our client based in Tower Hamlets and surrounding areas.

DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE!

Duties & Responsibilities as a Members Enquiries Officer:

• Support the Senior Members Enquiries Officer (SMEO) in raising the profile of the Members Enquiries functions within the Council, working with colleagues, elected Members and other council officers to achieve this.
  
  
• Maintain effective relationships with directorate managers across the organisation.
  
  
• Act professionally, providing accurate, timely, and helpful advice / guidance to the public, the Mayor’s Office, elected Members and council officers on the Mayor’s and Members enquiries matters, to ensure compliance. Sign-post as appropriate and seek advice from the Senior Members Enquiries Officer on complex matters.
  
  
• Audit, maintain and develop Members Enquiries webpages, databases and management information systems; support quality accreditation submissions as required.
  
  
• Maintain appropriate levels of confidentiality - handling confidential information and requests for opposing political groups in a professional, non-political and unbiased manner.
  
  
• Support the Council’s information governance framework, by assisting when required with updating webpages relating to the Transparency Code (TC), the Publication Scheme (PS) and the Disclosure Log (DL); engage with colleagues and other Council officers to obtain the relevant data and information.
  
  
• Maintain statistical data; when required produce regular and ad-hoc management reports for elected members and senior managers on Members Enquiries practice and compliance.
  
  
• Create accurate records on databases, that clearly identify time-scales, the responsible officers and departments. Maintain accurate information on manual/digital systems to ensure high quality of data, information security and compliance with the law.
  
  Working Hours: 35 per week, Monday to Friday
  
  Requirements of Members Enquries Officer:
  
  
• Experience of using IT databases to record and retrieve management information, using reporting tools.
  
  
• Freedom of Information Act 2000, the Data Protection Act 2018, the Environmental Information Regulations 2004, and other relevant legislation.
  
  
• Knowledge of corporate complaints systems; regulatory complaints systems (e.g., Adults and Children’s Social Care Complaints, the Ombudsman complaint process)
  
  If you have the relevant experience, please apply with your CV