Managed Print Manager

Job Title: Managed Print Manager

Location: St Asaph, Wales (Potential to consider other South Wales Locations)

Salary: £35,000 - £45,000 per annum

Job Type: Full time, Permanent

Who are we:

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"

About the Role:

We're looking for an experienced Managed Print Manager to oversee service and delivery to a growing portfolio of partners. We will focus our search on finding someone who is technically capable, to deal with escalations, can successfully lead a close-knit team of a Core Control and service Engineers and provide accurate and timely reporting for the Board of Directors.

The successful candidate will be required to travel to partner sites across the UK so must be willing to travel on a frequent basis.

Responsibilities:

Ensure effective deployment and adherence to service levels.
Develop and publish service performance metrics, highlighting opportunities for improvement.
Conduct regular partner reviews, ensuring accurate reporting and action tracking.
Manage incidents effectively, including communication and resource coordination.
Develop and implement new processes to enhance service delivery and partner satisfaction.
Team Leadership and Development
Identify skills gaps within the team and implement training initiatives to address these.
Conduct performance reviews, 1:1s, and manage disciplinary processes as needed.
Maintain a robust knowledge base for service delivery, ensuring the team has access to up-to-date information and resources.
Operational efficiency.
Manage stock levels, including toner deliveries, warranties, and returns, ensuring efficient use of resources.
Collaborate with the Head of Finance to report on P&L and ensure profitability of the MPS operations.
Ensure compliance with company standards, service agreements, and regulatory requirements.
Collaborate with other departments to ensure seamless service delivery and partner satisfaction.
Foster positive relationships with partners, suppliers, and internal stakeholders, acting as the primary point of contact for all MPS-related matters.
Represent Flotek in discussions with external partners to ensure that all managed print activities align with partner expectations and company standards.What we're looking for:

An exceptional people manager.
Strong interpersonal skills.
Excellent problem-solving capabilities.
Proactive mindset.
Adaptable approach.
Experienced in working with Vantage CRM is highly advantageous.
Experienced with Konica Minolta and Lexmark printers.
Knowledge of Networks (IP Ranges, subnets & static IP's).
Experience with PaperCut installations and support is highly desirable however we are happy to provide training if necessary.Benefits:

Competitive salary of £35,000 - £45,000 (experience depending).
Company vehicle.
Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie."
Day off for your birthday.
Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.
Give back day to support your chosen charity.
Savings on gym memberships, shopping and other discounts available through Perkbox
Variety of social events & team building opportunities are available.
Opportunities for professional growth and development.Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: Print Manager, Production Print Manage, Parercut Installations, Managed Print Services Executive, MPS Manager, may also be considered for this role