IT Support Technician

Our Business

Workdry International is a market-leading provider of engineered solutions for the handling and treatment of water and wastewater.

Our Selwood, Siltbuster, Vanderkamp and Holland Pump business combined form a UK, European and US leader in pumping solutions, on-site water treatment, wet waste processing and the prevention of waterborne pollution, delivering an unrivalled range of rapidly deployable solutions.

We are committed to excellence in solutions and services, staff training and development, sustainability and diversity, and provide an environment where every team member can thrive and progress to their full potential.

About The Role

The Workdry Group has seen enormous growth over recent years and is scaling up its investment in technology to drive greater customer engagement and operational efficiency. Due to this we are recruiting an additional IT Support Technician to help support our current IT Helpdesk Team.

You'll provide technical support to end-users, maintaining hardware and software deployed to end users, whilst ensuring the security and efficiency of our IT environment, and liaising with infrastructure support were required.

Main Responsibilities include:

• Provide helpdesk support for all computer users covering all Workdry systems, software, hardware, cybersecurity, general computer operation, logging calls placed with external support companies when necessary.
  
  
• Mobile devices - Order new connections, accessories and upgrades and provide support for all company mobile device users. Manage and maintain mobile device management software and ensure all details are up to date.
  
  
• Support and provide first line trouble shooting for the computer network, including but not limited to branch connections, Wi-Fi access points, routers, and switches. Escalating to senior members of the team when required.
  
  
• Ensure that all IT equipment is recorded correctly in the data base and is updated accordingly, assigned to the correct user, and audited on a regular basis.
  
  
• Assist with the setup and deployment of new equipment within agreed processes and timeframes.
  
  
• Undertaking small to medium-sized IT projects as instructed by the IT Support and Implementation Manager to support the IT team and wider business objectives.
  
  
• Collaborate with external vendors and service providers to resolve technical issues.
  
  Qualifications & Experience
  
  We are seeking someone confident in their expertise, capable of independently solving problems using their own initiative. An individual who is proactive in identifying opportunities to continuously improve both the services we provide and our ways of working would be an excellent addition to our team.
  
  
• Proven experience as an IT Support Technician or in a similar position.
  
  
• A Level (or similar qualification) in ICT.
  
  
• Degree in an IT related field would be desirable, but is not essential.
  
  
• ITIL (Information Technology Infrastructure Library) foundation.
  
  
• Driving licence endorsed with no more than 6 points at any one time.
  
  
• Able and willing to drive to different sites within the UK to meet the needs of the business.
  
  
• Proven track record of being proactive, detail-oriented, and capable of managing multiple tasks in a fast-paced setting.
  
  
• Strong knowledge of Microsoft Windows Operating Systems and Microsoft 365 applications.
  
  
• Knowledge of network configurations, including local and wide area network and Wi-Fi.
  
  
• Familiarity with cybersecurity best practices and antivirus software.
  
  
• Excellent problem-solving skills and attention to detail.
  
  What we can offer you
  
  We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.
  
  
• Competitive salary
  
  
• Eligible for company bonus scheme (annual and quarterly payments)
  
  
• Medicash Scheme – medical expenses scheme (access to 24hour online GP services, discounted gym memberships)
  
  
• Pension scheme with contribution based on total earnings not just salary
  
  
• 25 days holiday + 8 Bank Holidays
  
  
• Increasing annual leave entitlement with long service
  
  
• 3x your annual salary life insurance (DIS)
  
  
• Support for development and training
  
  
• Employee assistance programme (EAP) & access to Mental Health first aiders
  
  
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
  
  
• Employee referral scheme
  
  This role is not open to Agencies - Please no calls or emails - Thank you.
  
  EDI Statement
  
  Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
  
  We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity