IT Support Technician

We are working with a well-established Engineering and hire business seeking an IT Support Technician to strengthen their in-house IT team.
The IT Support Technician will provide first and second line support, helping staff with everything from day-to-day IT queries to the deployment of new systems.
The role covers troubleshooting hardware and software, managing mobile devices, maintaining network connections, and supporting business-critical applications.
Key Duties & Responsibilities:

• Provide helpdesk support across software, hardware, mobile devices, and cybersecurity
  
• Troubleshoot local and wide area networks, Wi-Fi access, and branch connections, escalating when needed
  
• Set up, install, and configure IT equipment including laptops, desktops, phones, and tablets
  
• Deploy and maintain Microsoft 365 applications and Windows-based systems
  
• Ensure accurate records of IT assets, stock levels, and user assignments are kept up to date
  
• Support and document IT processes, procedures, and troubleshooting guides
  
• Assist with IT projects and new system rollouts
  
• Provide user training and ensure all work aligns with H&S and cybersecurity best practice
  Skills & Experience Required:
  
• Proven experience in IT support, ideally in a fast-paced business environment
  
• Strong knowledge of Microsoft Windows and Microsoft 365
  
• Understanding of networks, Wi-Fi, and general cybersecurity practices
  
• Confident problem-solver with excellent attention to detail
  
• Able to explain technical issues clearly to non-technical colleagues
  
• A Level (or equivalent) in ICT – a degree in IT is desirable but not essential
  
• ITIL foundation qualification (or working knowledge)
  
• Full UK driving licence with flexibility to travel to branch sites
  Summary:
  Position: IT Support Technician
  Location: Chandlers Ford
  Type: Permanent, full-time
  Salary: £30,000 - £35,000 Including Bonus + Benefits
  Start: Notice dependent
  If you’re an IT Support/ Helpdesk Technician looking for a varied role where you’ll work across systems, networks, and projects, this is a great chance to join a supportive in-house team and make a real impact.
  Apply now or contact the Kiota team for more details