IT Support Specialist

Bedford
2 months ago
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We are exclusively partnering with a fantastic, well-established business based in Bedford to recruit an IT Support Specialist / IT Support Engineer. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support and keeping systems running smoothly.

As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You'll be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment.

Key Responsibilities

Provide first- and second-line technical support to end users (in person, phone, email, and ticketing system)

Troubleshoot hardware, software, network, and system issues

Install, configure, and maintain desktops, laptops, printers, and mobile devices

Support operating systems including Windows, macOS, and Linux

Manage user accounts, permissions, and access (Active Directory, Azure AD, email systems)

Document issues, resolutions, and procedures within the IT knowledge base

Escalate complex technical issues to third parties or senior IT teams when required

Support employee onboarding and offboarding processes

Diploma or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)

Proven experience in an IT support or helpdesk role

Strong knowledge of computer hardware, software, and networking fundamentals

Experience using ticketing systems and remote support tools

Working knowledge of cybersecurity principles

Experience with Active Directory, Office 365, and Azure Active Directory

Experience with Microsoft Intune

Basic understanding of servers, virtualization, and cloud platforms

Excellent problem-solving and communication skills

Ability to work independently and manage multiple priorities

Full time on-site

Salary up to £35,000 (dependent on experience)

Opportunity to join a supportive, forward-thinking business

Exposure to a broad and modern IT environment

EA First Ltd are acting as an Employment Agency for this permanent vacancy

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