IT Support Engineer

IT Support Engineer – Managed Service Provider (MSP)

Kettering, UK | Full-Time | £25,000 starting salary, rising to £28,000 after 6 months + Benefits

Are you a proactive IT professional with a passion for delivering exceptional support and solutions?

We’re working with a growing Managed Service Provider (MSP) based in Kettering, UK, to recruit an experienced IT Support Engineer to join their dynamic and collaborative team.

The Company

Our client is fast-growing IT consultancy and MSP supporting a broad range of businesses across multiple industries. They pride themselves on delivering reliable, proactive, and customer-focused technology solutions, from cloud services and cybersecurity to infrastructure support. This is an excellent opportunity to join a forward-thinking company where your technical skills will be valued and your career can thrive.

The Role

As an IT Support Engineer, you’ll be the first point of contact for clients, providing high-quality support across hardware, software, networking, and cloud environments. You’ll work as part of a friendly, knowledgeable team to ensure seamless IT operations for a diverse client base.

Key Responsibilities

Provide 1st and 2nd line technical support via phone, email, and remote tools.
Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure).
Install, configure, and maintain IT systems, software, and hardware.
Proactively monitor systems to prevent downtime and respond to alerts.
Escalate more complex issues to senior engineers when required.
Document incidents, solutions, and technical procedures accurately.
Contribute to process improvements and client satisfaction initiatives.
Key Requirements

Minimum 3 years’ experience in IT support, helpdesk, or MSP environment (preferred).
Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals.
Experience with Azure, or similar cloud platforms.
Excellent troubleshooting, communication, and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential.
Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car.
Salary and Benefits

Starting salary: £25,000 per annum
Increased to £28,000 upon successful completion of the 6-month probationary period
Professional development and training opportunities
Exposure to a wide range of technologies and industries
Supportive and collaborative working environment
Genuine career progression opportunities within a growing business
How to Apply

If you’re an ambitious IT professional looking for your next step with a forward-thinking MSP, we’d love to hear from you.

All applications will be handled in the strictest confidence