IT Support Analyst

IT Support Analyst

Barnsley (S73) | Office-Based

Salary: £28,000 - £34,000 + Excellent Benefits

Are you a hands-on IT professional who enjoys solving problems
and supporting users in a fast-paced environment?

We're working with a successful and growing multi-site business
looking to recruit an IT Support Analyst to join their internal
IT team. This is an excellent opportunity to take ownership of a
varied support role, working closely with colleagues across
multiple locations and helping to deliver a reliable, secure and
efficient IT service.

The Role

You'll provide day-to-day IT support to users across the
business, resolving technical issues, configuring equipment and
ensuring systems run smoothly. This is a predominantly onsite
role offering plenty of variety and exposure to a broad range of
technologies.

Key Responsibilities

* Provide 1st and 2nd line IT support via phone, email, remote
access and in person.
* Troubleshoot hardware, software and connectivity issues.
* Support Microsoft 365 applications including Outlook, Teams and
OneDrive.
* Configure and deploy laptops, desktops, mobile devices and
peripherals.
* Manage user accounts, passwords and access permissions.
* Support new starters and leavers with equipment and account
setup.
* Maintain IT asset records and software licence information.
* Assist with IT security, compliance and system improvement
initiatives.
* Liaise with third-party suppliers to resolve technical issues.
* Contribute to IT projects, upgrades and system rollouts.

About You

* Previous experience in an IT Support, Helpdesk or Service Desk
role.
* Strong troubleshooting and problem-solving skills.
* Experience supporting Windows and Microsoft 365 environments.
* Excellent communication and customer service skills.
* Organised, methodical and able to manage multiple priorities.
* A proactive approach and willingness to learn new technologies.

Desirable

* Active Directory / Microsoft Entra ID
* VPN and networking knowledge
* Mobile device support
* Multi-site user support experience
* Microsoft or CompTIA certifications

What's on Offer?

* Competitive salary
* Pension scheme
* Healthcare benefits
* Enhanced sick pay
* Cycle to Work scheme
* Additional holiday purchase scheme
* Ongoing training and career development
* Secure, long-term opportunity within a successful organisation
?

If you're looking for a varied, hands-on IT support role where
you'll be valued and given the opportunity to develop, we'd love
to hear from you.

INDAB