IT Service Desk Analyst -FTC

Horsham
9 hours ago
Create job alert

IT Service Desk Analyst

Location: Horsham

Job Type: Full-time

Salary: £35,000This role involves supporting, monitoring, and maintaining our existing IT infrastructure, as well as working on new systems and upgrade projects. The ideal candidate will have a strong background in IT support and infrastructure management, with a focus on security and efficient system operation.

Day-to-day of the role:

Conduct cyber and information security activities in line with our ISO27001 certified Information Security Management System.

Monitor and check backups, email systems, and software patches across desktops, servers, and applications.

Import data into Oracle for development and test teams.

Provide support to end users, including those in remote offices and working from home.

Manage account creation and deletion for joiners and leavers.

Install software on servers, desktops, and laptops.

Order hardware and software as needed.

Maintain the asset database and liaise with suppliers for warranty repairs.

Perform other reasonable duties as required from time to time.Required Skills & Qualifications:

Previous experience in a similar IT support role.

Technical experience with Microsoft Windows 10/11, Windows Server 2016/2019/2022, Microsoft Hyper-V, Microsoft Exchange Online, Office 365, Active Directory, Azure AD, IP Networks, Switches & Cabling, and Backup Systems.

PC troubleshooting and repair skills.

Excellent organisational and time management skills.

Ability to work with a high degree of attention to detail.

Remains calm and objective under pressure.

Effective problem-solving skills and ability to handle a diverse range of challenges.

Ability to work independently while maintaining a logical and methodical approach.

Demonstrates initiative and acts with integrity and enthusiasm.Desirable:

Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast.

Experience working in an ISO27001 environment

Related Jobs

View all jobs

Technical Service Desk Analyst

IT Service Delivery Manager

IT Manager

IT Support Technician

IT Support Technician

Senior IT Support Technician

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Penetration Tester Jobs in the UK: What Employers Actually Want in 2026

The demand for skilled professionals in cyber security has never been higher, and penetration testers sit at the very heart of this rapidly evolving industry. As organisations across the UK continue to digitise their operations, protect sensitive data, and defend against increasingly sophisticated threats, the need for ethical hackers has grown dramatically. If you are considering a career in this field—or looking to advance within it—it is essential to understand what employers are really looking for in 2026. This guide breaks down the current expectations, required skills, certifications, and practical experience that can help you stand out in a competitive job market.

SOC Analyst Jobs UK 2026: Salaries, Skills & How to Get Hired

Cyber security is one of the UK's fastest-growing career paths — and SOC analyst is where most people begin. It's in high demand, genuinely accessible, and you don't need a degree or years of experience to get started. But knowing what UK employers actually want in 2026 — what they pay, which certs matter, and how to stand out — is a different matter. This guide covers all of it.

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.