IT Operations Technician

IT Operations Technician

About the Role

Barchester Healthcare is looking for an IT Operations Technician to join our IT team and help maintain and support our nationwide IT infrastructure.

This is an exciting opportunity for a technically skilled and customer-focused individual who enjoys working across a varied technology environment. You'll play a key role in ensuring our systems, networks and devices remain secure, reliable and effective, supporting colleagues across our homes, hospitals and support functions.

Working closely with the wider IT team, you'll provide technical expertise, assist with infrastructure projects, support network operations and help drive continuous improvement across our IT services.

What You'll Be Doing

Supporting and Maintaining IT Infrastructure

• Install, maintain and support Barchester's IT operating environment.
• Configure and deploy IT equipment across homes, hospitals and support offices.
• Monitor the performance and availability of servers, networks and infrastructure.
• Perform remote management and support of desktop PCs and laptops.
• Maintain Windows desktop and laptop images to ensure consistency and security.
• Ensure all IT equipment remains compliant, secure and up to date.

Network and Security Management

• Assist with server, network and infrastructure administration activities.
• Manage and maintain firewall configurations across the network.
• Configure Wi-Fi equipment and support router installations and network connectivity.
• Support wired and wireless network environments across multiple locations.
• Assist with maintaining network security and resilience.

Providing Technical Support

• Deliver technical support and advice to colleagues across the business.
• Work closely with the IT Operations Manager, Network Manager and IT Help Desk to resolve issues.
• Provide additional support to the Help Desk during periods of high demand or staff absence.
• Coordinate with third-party suppliers to ensure incidents and infrastructure projects are progressed and resolved effectively.

Supporting Projects and Continuous Improvement

• Contribute to infrastructure upgrades, implementations and technology projects.
• Provide technical input into emerging technologies and potential business improvements.
• Support the development and maintenance of IT standards, procedures and policies.
• Assist with maintaining IT asset inventories and technical documentation.
• Identify opportunities to improve systems, processes and ways of working.

About You

Essential

• Educated to SQA Higher level or equivalent.
• Experience installing, supporting and troubleshooting IT infrastructure to technical specifications.
• Strong knowledge of TCP/IP networking, wired and wireless LANs, ADSL and FTTC WAN connections.
• Good understanding of PCs, Windows operating systems and Microsoft technologies.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Practical, flexible and adaptable approach to work.
• Ability to work independently with minimal supervision while managing multiple priorities.