IT Helpdesk 2nd/3rd Line - Team Lead

IT Helpdesk 2nd/3rd Line – Team Lead

Location: Perth, Scotland

Salary: £31,000 – £35,000 per annum

Type: Full-Time | On-site

Step into leadership. Grow with our client. Make your mark.

Our client is a small but ambitious Managed Services Provider (MSP) supporting clients across Scotland, the UK, and internationally. They deliver trusted IT support, cyber security, and technology solutions across a wide range of sectors.

They are looking for a skilled and motivated IT Helpdesk Engineer to join them as a 2nd/3rd Line Team Lead. This is an excellent opportunity for someone with strong technical skills and leadership potential who wants to be part of a growing company where your voice and contributions make a real impact.

What They Offer

Competitive salary of £31,000 – £35,000 per year
28 days of annual leave (including bank holidays)
Pension scheme
Flexible Friday rota for early finishes
Leadership and career progression opportunities
A supportive, close-knit team environment
Exposure to a wide range of technologies and industries

Key Responsibilities

Provide 2nd/3rd line support for a wide client base across multiple industries.
Lead and support junior team members across 1st and 2nd line functions.
Take ownership of complex technical issues and ensure timely resolution.
Manage and deliver IT projects from planning through to implementation.
Advise clients on IT strategy, systems architecture, and future planning.
Research and recommend innovative solutions to meet client needs.
Support and maintain a range of IT infrastructure and systems.
Lead the implementation of cybersecurity best practices within the IT support team, ensuring secure management of systems, data, and user access, while supporting compliance and incident response efforts.

Key Skills and Experience

3–5 years of experience in IT support or Helpdesk roles (MSP experience preferred)
Strong troubleshooting skills in Windows environments

Experience with:

Microsoft 365 administration (Intune, SharePoint, Exchange, licensing)
Microsoft Azure (VMs, Storage, Vault, Storage Accounts)
Virtualisation technologies (VMware, Hyper-V)
Networking fundamentals (DNS, DHCP, SMB, VPNs)
Firewalls, routers, managed switches, and Wi-Fi network configuration
Email security protocols (DMARC, DKIM, SPF)
Command Line and PowerShell scripting
Remote Monitoring and Management tools (RMM)
Apple Mac troubleshooting and Unix command line (preferred)
Strong communication skills, both verbal and written
Proven ability to manage multiple tasks and priorities
Full UK driver’s licence

Based in Perth, Scotland, our client is a dynamic MSP offering managed IT support and cyber security services. They support a broad client base throughout the UK and internationally. As they continue to grow, they are looking for talented individuals to join their team and grow with them.

How to Apply

If you’re passionate about IT, ready to step into a leadership role, and looking for a new challenge with a company that values its people – our client wants to hear from you.                                                

Apply today and take the next step in your IT career