IT Engineer 1st /2nd Line (Infrastructure & Support)

IT Engineer (Infrastructure & Support) 1st/2nd Line Support
Our client is a global market leader in the design, manufacture, and supply of advanced POS systems and industrial weigh labelling solutions, supporting major retailers and food processing businesses worldwide. With continued investment in innovation and technology, they are now looking to strengthen their IT capability.
The Role
We are seeking a hands-on IT Engineer to support and maintain IT systems, infrastructure, and end-user services within a fast-paced SME environment. You’ll provide 1st and 2nd line support, manage core systems, liaise with third-party suppliers, and help improve IT security, resilience, and service delivery.
This role offers a high level of autonomy and close collaboration with internal stakeholders and Group / HQ IT teams.
Key Responsibilities

• Provide 1st & 2nd line IT support to users
  
• Support and administer Windows Server, Active Directory, DNS/DHCP
  
• Manage Microsoft 365 user administration
  
• Maintain networks, Wi-Fi, VPNs, and firewalls
  
• Support endpoint deployment, patching, and asset management
  
• Assist with cybersecurity controls, audits, and documentation
  
• Liaise with third-party IT and telecoms providers
  
• Support ERP/NAV user access and connectivity (desirable)
  About You
  Essential:
  
• Proven IT support or infrastructure experience (SME preferred)
  
• Strong Windows 10/11 and Windows Server knowledge
  
• Experience with Active Directory, Group Policy, Microsoft 365
  
• Solid understanding of networking (LAN, Wi-Fi, VLANs, VPN)
  
• Confident supporting non-technical users
  Desirable:
  
• Dynamics NAV / Business Central experience
  
• UniFi networking experience
  
• PowerShell scripting
  
• Exposure to IT security frameworks or audits
  Why Join?
  This is a high-impact role within a global organisation entering an exciting phase of UK growth. You’ll play a key part in supporting the business, improving IT resilience, and working with cutting-edge technology in a stable, forward-thinking environment