IT Co-Ordinator – Ground Support Equipment (GSE)

Job Title : IT Co-Ordinator – Ground Support Equipment (GSE)

Location : London Heathrow (LHR)

(This role is based primarily at London Heathrow, with regular travel to London Gatwick (LGW) as required.)

Salary : Up to £38,000 per annum, depending on skillset and experience

Summary

The IT Co-Ordinator is responsible for ensuring the stability, security, and efficiency of IT infrastructure across all Ground Support Equipment (GSE) sites. Acting as the first point of escalation for IT-related issues, the role oversees day-to-day IT operations, provides hands-on technical support, and ensures compliance with company standards and cyber security protocols.

The IT Co-Ordinator works closely with internal stakeholders and external vendors to deliver reliable, secure, and effective technology solutions that support business continuity and operational performance.

Job Purpose

To deliver seamless IT operations across GSE sites by maintaining robust infrastructure, resolving technical issues promptly, and safeguarding the business against cyber risks. The role supports hardware, software, networks, and end users while contributing to IT strategy through continuous improvement, project coordination, and compliance with regulatory and business requirements.

Key Responsibilities

1. IT Infrastructure & Systems Management 
   
   Oversee day-to-day operations of IT systems, hardware, and networks across GSE sites
   
   Monitor system performance, troubleshoot issues, and implement fixes to minimise downtime
   
   Support system upgrades, migrations, and configurations to ensure technology remains fit for purpose
   
   
2. Technical Support & Service Delivery 
   
   Provide first and second-line IT support to site employees, resolving hardware, software, and network issues
   
   Act as an escalation point for IT tickets, ensuring resolution in line with agreed SLAs
   
   Train and guide employees on effective use of IT systems, promoting self-service where appropriate
   
   
3. System Installation & Configuration 
   
   Manage the setup, installation, and configuration of computers, servers, printers, and mobile devices
   
   Ensure all devices comply with company IT policies and security standards
   
   
4. Collaboration & Business Support 
   
   Partner with GSE operations, commercial, finance, and administrative teams to support business processes
   
   Assist in developing system enhancements, workflows, or reports to improve efficiency
   
   Support integration of IT systems with ERP, finance, and operational platforms
   
   
5. Security & Compliance 
   
   Monitor and respond to cyber security alerts, escalating risks where required
   
   Ensure adherence to IT security policies, GDPR, and industry regulations
   
   Regularly review and implement patches, updates, and security best practices
   
   
6. Documentation & Vendor Management 
   
   Maintain accurate records of IT assets, systems, and user requests
   
   Keep IT documentation, procedures, and manuals up to date
   
   Act as the primary contact for IT vendors, monitoring service quality and resolving issues
   
   
7. Project Co-Ordination 
   
   Support planning and delivery of IT projects, ensuring milestones and deliverables are met
   
   Track project progress and provide regular status updates to management
   
   Skills, Knowledge & Experience
   
   3–5 years’ experience in IT support, IT coordination, or systems administration
   
   Strong knowledge of IT infrastructure including servers, networks, storage, and cloud systems
   
   Experience providing 1st and 2nd line support in a service-driven environment
   
   Understanding of cyber security best practices and compliance requirements
   
   Strong problem-solving skills with a proactive and organised approach
   
   Excellent communication skills with the ability to work across technical and non-technical teams
   
   Desirable Requirements
   
   Experience supporting ERP, finance, or business platforms (e.g. Dynamics, Navision, Business Central)
   
   Experience working with external IT vendors and managing service delivery
   
   Exposure to IT project coordination or system implementations
   
   Education & Qualifications
   
   Required
   
   Bachelor’s degree in Information Technology, Computer Science, or a related field
   
   Preferred
   
   Industry certifications such as CompTIA A+, Network+, MCP, or equivalent
   
   Key Competencies
   
   Strong organisational and time management skills
   
   Ability to manage multiple priorities and meet deadlines
   
   Team player with a proactive mindset and willingness to learn
   
   High level of integrity and attention to detail
   
   Key Performance Indicators (KPIs)
   
   System uptime and availability
   
   Incident resolution time
   
   First contact resolution rate
   
   IT support ticket trends
   
   Cost optimisation
   
   Cyber security and compliance metrics
   
   If this sounds like the job for you, apply today