IT Business Analyst

Job Title:        IT Business Analyst

PURPOSE SUMMARY:

A member of the IT Change Team,

As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather requirements, analyse business processes, and translate them into actionable deliverables.

The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project requirements.

Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall.

Responsibilities

Requirements Gathering and Analysis:

Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications.

Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements.

Analyse and document current and future state business processes, identifying areas for improvement and optimisation.

Documentation and Specification:

Create clear and concise functional specifications, user stories, use cases, and process flows based on gathered requirements.

Develop detailed business requirements documents (BRDs) and ensure alignment with technical teams, project objectives and stakeholders.

Manage & maintain accurate and up-to-date documentation throughout the lifecycle of the enhancement delivery

Stakeholder Collaboration:

Work closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication and collaboration.

Facilitate requirements review sessions and walkthroughs, seeking feedback and clarifying any ambiguities.

Change Management:

Assess the impact of proposed changes on existing systems, processes, and stakeholders.

Collaborate with stakeholders to identify change management needs and develop strategies for smooth implementation.

Testing and Quality Assurance Support:

Collaborate with the testing team to define test scenarios, validate test results, and ensure that the implemented solution meets the defined requirements.

Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback.

Continuous Improvement:

Monitor and evaluate system performance and user feedback, identifying areas for improvement.

Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency.

Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes:

Business Relationship Management

Demand Management

Design coordination

Change Evaluation

Change Management

Release and Deployment Management

Service Validation and Testing

Plus actively support the IT team in Information Security Management

KNOWLEDGE, EXPERIENCE, QUALIFICATIONS

Bachelor's degree in computer science, business administration, or a related field.

Proven industry experience working as an IT Business Analyst

Solid track record of utilising business analysis methodologies, tools, and techniques.

Working knowledge of the software development lifecycle (SDLC) and Agile methodologies.

Strong analytical skills with the ability to gather and interpret complex information.

Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders.

Detail-oriented with strong documentation and organizational skills.

Proficiency in using business analysis and productivity tools (e.g., Microsoft Office, JIRA, Confluence).

Proven ability to work independently, manage priorities, and meet deadlines.

Strong problem-solving skills with a proactive and solution-oriented mind-set.

Adaptability and willingness to learn new technologies and domains