IT Administrator

An exciting opportunity has arisen for an experiencedIT Support Specialist to join a growing organisation and provide high-quality technology support across its UK operations. Your time will be split 2 days in London, 1 day in Slough and 2 days from home with flexibility required.
This is a varied, hands-on role suited to someone who enjoys working directly with users and takes pride in delivering a highly responsive service. You will provide day-to-day IT support across multiple locations, with a particular focus onsenior executives and VIP users, where discretion, professionalism and attention to detail are essential.
The Role You will be responsible for:

• Providing onsite and remote1st/2nd line IT support across London and Slough.
• Delivering discreet, high-touch support to senior executives and priority users.
• Troubleshooting Windows, macOS/iOS, Microsoft 365, hardware, software, printers and business applications.
• SupportingActive Directory, Microsoft Entra ID, user accounts, permissions and onboarding/offboarding.
• Providing first-line troubleshooting acrossLAN, Wi-Fi, VPN, internet and connectivity issues.
• Supporting Microsoft Teams, Zoom, Webex and meeting-room/AV technology.
• Managing incidents and service requests through an ITSM platform such as ServiceNow.
• Working with third-party IT suppliers and managed service providers.
• Supporting IT projects, device deployments, asset management and service improvements.
• Maintaining accurate IT documentation and ensuring security and data-protection procedures are followed.
• Travelling between London and Slough as required, with occasional out-of-hours support for critical or executive requirements.

We are looking for someone with around3–5 years' experience in IT Support, Desktop Support, Service Desk or a similar user-facing position.
You should have:

• Strong hands-on experience supportingMicrosoft 365 and Windows environments.
• Experience withActive Directory / Entra ID and user lifecycle management.
• Good knowledge of networking fundamentals includingTCP/IP, DNS, DHCP, VPN and Wi-Fi.
• Experience supporting Apple devices alongside Windows.
• Previous experience providingVIP / executive-level IT support.
• Excellent troubleshooting and problem-solving skills.
• A calm, professional and customer-focused approach.
• Strong communication skills and the ability to explain technical issues to non-technical users.
• The discretion and judgement required when supporting senior stakeholders.
• Experience working with ITSM/ticketing systems and third-party suppliers.

ITIL Foundation, Microsoft certifications, endpoint/security qualifications or experience within financial services/investment environments would be advantageous.

If you're an experienced IT Support professional looking for a role where you can take ownership, work closely with senior stakeholders and play a key role within a Group IT function, we'd be keen to hear from you.

Communication skills are of the highest priority as you will be looking after high net worth individuals and senior leadership with their IT support across a global group.