Global Account Security Lead

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Global Account Security Lead (Client Account)

The Global Account Security Director will oversee the ongoing strategic development, implementation and operation of a robust, account-wide security program designed to mitigate risk and protect the account's assets, people, data, intellectual property, integrity, reputation, and physical infrastructure, ensuring uninterrupted continuity of operations. In this capacity, the role will drive the operation and evolution of the global security framework, fully aligned with the client's corporate objectives, addressing all dimensions of organisational resilience within the defined scope of the contract. Key areas of responsibility encompass security operations and delivery, crisis management, emergency preparedness and response, investigations support, personnel security, cyber security awareness, KPI management, security education and training, contingency planning, and administrative security. The Director will operate under the oversight of the Account Executive Director and JLL CSO, serving as a pivotal leader in advancing the client's security posture at a global scale.

What this job involves

Performance

• Oversee and deliver a cohesive, comprehensive security operation on a global scale, encompassing physical security, staffed guarding, security systems and applications management, and third-party oversight.
• Translate and embed global security strategic objectives into meaningful, operationally relevant practices for the (Client Account), ensuring consistent alignment, effectiveness, and assurance across all levels.
• Identify, manage, and mitigate operational risks across the account by delivering expert guidance and strategic advice on security and risk management at all organisational levels.
• Provide authoritative technical counsel on pertinent security matters, whilst proactively communicating legislative changes and their implications for service delivery and/or the client.
• Maintain a comprehensive and current working knowledge of applicable legislation, security systems and applications to ensure continued operational excellence.
• Proactively identify areas for improvement, supporting the account team in developing practical, cost-effective solutions and robust controls to address identified security risks.
• Oversee and manage the associated account security contracts, encompassing staffed guarding services, security system and application integrators, and maintenance providers, whilst providing effective leadership of the WPM Global Account Security Team.
• Ensure consistent and structured stakeholder engagement across the Account team and the broader client organisation, fostering collaborative partnerships with the client security team to effectively identify, assess, and manage security risks.

Leadership

• Foster a Culture of Safety, Security, and Resilience across the account.
• Lead, manage, and develop the account regional security teams, maintaining an appropriate structure to ensure operational security management and delivery.
• Support the Regional Account Directors and Regional Security leads in developing and maintaining good, open working relationships with key internal and external stakeholders including Account Teams, client organizations, and 3rd party vendors.
• Proactively develop and manage client relationships ensuring expected service levels are achieved. In doing so, deliver an exceptional quality of service to the client, as reflected by client feedback.
• Embed JLL WPM security requirements and meet client requirements and standards.
• Ensure 3rd party vendors always maintain compliance with JLL REMS and client HSSE Standards.
• Contribute to the WPM HSSE program as part of the global HSSE leadership team.

Standards