Business Analyst

Reed Technology

Solihull, United Kingdom

Last month

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Technical Business Analyst - Workforce Management (Contract)

Day Rate: £450- £535/day (Inside IR35)

Contract Length: 6 months

A leading organisation is seeking two experienced Technical Business Analysts with strong Workforce Management (WFM) expertise to support the delivery and optimisation of complex WFM solutions across a multi‑site environment.

This role requires candidates with genuine practice, process and system experience in Workforce Management - not HR/payroll-only backgrounds.

Key Responsibilities

Work closely with stakeholders, architects, engineers and delivery partners to define clear, testable business and technical requirements

Gather and document requirements through workshops, interviews and structured discovery

Produce user stories, functional specifications, process maps and acceptance criteria

Conduct detailed gap analysis, impact assessments and feasibility studies

Operate effectively within a matrix organisation with multiple business units and product teams

Actively participate in Agile ceremonies: sprint planning, backlog refinement, stand-ups, reviews and retrospectives

Partner closely with Product Owners and engineering teams to support iterative delivery

Support UAT planning, execution and defect management

Contribute to change management, business readiness and stakeholder communication

Promote data-driven decision‑making using analytics and reporting tools

Ensure compliance with regulatory, data privacy, cybersecurity and internal control requirementsEssential Experience

To be considered, candidates must have hands‑on WFM experience, including:

Scheduling & rostering

Time & attendance

Clocking systems and working hours rules

Experience with Workforce Management platforms such as:

Kronos / UKG

Workforce Software

Quinyx

Reflexis

SmartTime

Or equivalent WFM vendors/systems

Proven ability to work across practice, process and system change

Strong experience within large operational or multi‑site organisationsIdeal Background

Experience in sectors such as public services, logistics, transport, defence, contact centres, facilities management or similar

Ability to work confidently with both technical and non‑technical stakeholders

Strong communication, analytical and problem‑solving skills

Comfortable working in fast-paced Agile delivery environmentsIf you have the relevant experience for this role, please apply using the link provided

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