Account Manager (SMB/Mid Market) (Hybrid) (Position located in London, England)

KnowBe4
London
1 year ago
Applications closed

Related Jobs

View all jobs

Account Manager

Account Manager (Tech PR)

IT Account Manager

IT Account Manager

IT Account Manager

Education Account Manager

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in London, England (UK), visit the following links. 
Careers Page: 
Glassdoor: 
LinkedIn

The Account Manager is responsible for promoting and selling KnowBe4’s suite of products and services into our existing Mid-Market-sized customer accounts to exceed monthly sales quota. This can be achieved by motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.

To learn more about the product this position deals with - click here: 

Responsibilities:

Promote and sell KnowBe4’s range of products and services to meet and exceed Mid-Market monthly cross sale and expansion sales targets.  Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts. Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall. Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities. Follow up on existing customer marketing leads to generate revenue opportunities and pipeline. Act strategically in offering multi-year deals and negotiating discounted pricing to increase ARR. Maintain accurate and thorough records of daily sales statistics via Salesforce. Collaborate with the assigned Account Executive, Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite. Support in the renewal process where there is an opportunity to grow the account.

Qualifications:

1-3 years experience selling experience to Mid-Market-sized businesses Bachelor Degree or higher education equivalent, desirable Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable Experience with Salesforce, a plus Experience with Gmail and Google Docs Experience with MS Office (Word and Excel) Experience with web browsers (Chrome, Internet Explorer, etc.) Excellent verbal and written communications Stats driven business professional Motivated, energetic self-starter Strong collaborative and teamwork skills Must be able to work with minimum supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Penetration Tester Jobs in the UK: What Employers Actually Want in 2026

The demand for skilled professionals in cyber security has never been higher, and penetration testers sit at the very heart of this rapidly evolving industry. As organisations across the UK continue to digitise their operations, protect sensitive data, and defend against increasingly sophisticated threats, the need for ethical hackers has grown dramatically. If you are considering a career in this field—or looking to advance within it—it is essential to understand what employers are really looking for in 2026. This guide breaks down the current expectations, required skills, certifications, and practical experience that can help you stand out in a competitive job market.

SOC Analyst Jobs UK 2026: Salaries, Skills & How to Get Hired

Cyber security is one of the UK's fastest-growing career paths — and SOC analyst is where most people begin. It's in high demand, genuinely accessible, and you don't need a degree or years of experience to get started. But knowing what UK employers actually want in 2026 — what they pay, which certs matter, and how to stand out — is a different matter. This guide covers all of it.

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.