2nd Line Engineer
The 2nd Line Engineer provides technical support for Windows desktops, laptops, servers, and Microsoft 365 services, working within SLAs and using remote tools and on-site visits as needed. Responsibilities include troubleshooting network and server issues, managing Active Directory, DNS, DHCP, Group Policy, and supporting backup and security solutions. The role involves maintaining documentation, coordinating with vendors, and delivering customer-focused support in a managed services environment.