1st/2nd Line IT Support Engineer (MSP)
This role involves providing remote IT support to a diverse client base, managing technical issues from initial query to resolution using PSA and RMM tools. The engineer will configure and maintain Microsoft 365 environments, support Windows 11 and mobile devices, and ensure adherence to cybersecurity best practices. It's a client-facing support position within an MSP environment requiring strong troubleshooting and documentation skills.