Technical Support Officer

King's Lynn

3 months ago

Applications closed

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Salary: £27,423 - £34,944 per annum

Contract: Fixed term, 12 months

Location: Hybrid - 3 days a week in office in Kings Lynn Town Centre

We are seeking a Technical Support Officer to join our forward-thinking ICT team. This is a fantastic opportunity to work with modern technologies in a supportive, fast-paced environment where no two days are the same. A great time to join this organisation, as they are going through a fantastic time of change and growth.

As the first point of contact for ICT issues, you will provide vital first-line support for Microsoft 365, Windows 10/11, and user account management. You'll play a key role in ensuring systems run smoothly, supporting staff productivity, and maintaining ICT security standards.

Graduates considered!

Key Responsibilities

Provide Tier 1 Service Desk support, logging and resolving incidents and service requests.
Administer and support Microsoft 365 applications (Teams, Outlook, Word, Excel, Exchange).
Manage user accounts and permissions via Active Directory/Entra ID.
Configure and deploy Windows 10/11 devices, including Intune-enrolled endpoints.
Maintain ICT asset records and ensure accurate inventory management.
Support the rollout of desktop applications and approved software.
Assist with telephony systems, including Microsoft Teams Voice.
Contribute to ICT improvement projects and knowledge base documentation.
Escalate issues to senior ICT colleagues when required.What We're Looking For

Essential Knowledge & Skills:

Experience in ICT user support within a Service Desk environment OR a relevant degree, as the client will offer training
Strong understanding of Microsoft 365 administration.
Knowledge of Windows 10/11 operating systems.
Experience with Active Directory/Entra ID.
Awareness of cybersecurity best practices.
Excellent communication, customer service, and problem-solving skills.Desirable Knowledge & Skills:

Experience with Microsoft Intune or other device management systems.
Familiarity with Microsoft Exchange administration.
ICT-related qualifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
Knowledge of Apple devices and telephony systems.
Familiarity with ITIL principles and Service Desk processes

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