Technical Service Manager

Salary: up to 70k + Benefits

Location: Birmingham – 2 days in the office a week.

At Khuda Technology, we are looking for a dedicated Technical Service Delivery Leader with a strong technology background and a passion for delivering exceptional client service. As a Technical Service Delivery Leader, you will oversee a team of technical experts across Azure, Wintel, DBA, and Networks, managing a large-scale IT environment. You’ll work closely with our clients to ensure consistent, high-quality support, while driving innovation, service improvement, and effective team performance.

Responsibilities

• Lead a team of SMEs providing 24x7 IT infrastructure support.
  
  
• Collaborate with client stakeholders to manage IT resources and control Cloud consumption costs.
  
  
• Oversee cybersecurity practices and maintain ISO27001 and CES+ compliance.
  
  
• Ensure team adherence to SLAs and KPIs, focusing on service excellence.
  
  
• Identify and integrate emerging technologies to improve operations.
  
  
• Act as a primary contact for client escalations, ensuring timely issue resolution.
  
  
• Prepare and deliver service performance reports to senior management.
  
  Skills
  
  
• In-depth knowledge of Azure, Wintel, DBA, and Networking; familiarity with DevOps and automation practices.
  
  
• Proven experience leading technical teams in a service-oriented environment.
  
  
• Strong understanding and practice of ITIL framework.
  
  
• Ability to effectively explain technical concepts to non-technical audiences.
  
  
• Skilled in analytical and efficient issue resolution.
  
  
• : Competence in managing multiple concurrent projects.
  
  Qualifications
  
  
• Extensive experience in a client-facing leadership role in IT service delivery.
  
  
• ITIL v4 Foundation certified with hands-on ITIL and Service Management expertise.
  
  
• Solid knowledge of the Microsoft tech stack, with experience in complex, multi-technology environments.
  
  This is a chance to work with an international team, utilising your expertise to make a real impact on service delivery in a dynamic, client-focused environment.
  
  If this sounds like the role for you, don't hesitate to apply