Service Desk Engineer

Waterlooville
4 days ago
Create job alert

Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact!

Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Havant. This is an excellent opportunity to work within a professional environment that values stability, clarity, and customer satisfaction. This is a full-time permanent role paying £27,976 with hybrid working opportunities. 

Act as the primary point of contact for customers, providing professional and reassuring first-line support

Manage and resolve incident tickets efficiently within a structured ticketing system

Follow established incident, request, and escalation processes confidently

Keep customers informed of progress, actions taken, and expected resolution times

Log, categorise, and document all service activities accurately for visibility and control

Escalate complex issues to technical teams with clear handover information

Maintain service quality, meet defined performance levels, and support service improvement initiatives

Participate in a rota for out-of-hours support including evenings and weekends

Support onboarding, changes, and offboarding processes for staff

Adhere to company policies, processes, and information security standards

Share knowledge and collaborate with team members for continuous service improvement

Candidate Requirements

Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment

Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting

Experience managing incidents and service requests within a structured ticketing system

Excellent communication skills with the ability to convey technical information clearly and calmly

Ability to follow documented processes and maintain accurate records

Dependable, disciplined, and customer-focused with a calm approach to support

If you are ready to make a positive impact in a supportive environment, apply now to join a company that cares about its people and clients alike. This is your chance to grow your career as a Service Desk Engineer in a role that values professionalism and stability

Related Jobs

View all jobs

Service Delivery Engineer

Deputy Shift Leader Service Desk Support Engineer

Audio Visual Field Service Engineer

IT Service Delivery Manager

Senior Cabling Engineer

2nd Line IT Engineer

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

SOC Analyst Jobs UK 2026: Salaries, Skills & How to Get Hired

Cyber security is one of the UK's fastest-growing career paths — and SOC analyst is where most people begin. It's in high demand, genuinely accessible, and you don't need a degree or years of experience to get started. But knowing what UK employers actually want in 2026 — what they pay, which certs matter, and how to stand out — is a different matter. This guide covers all of it.

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.

What Hiring Managers Look for First in Cyber Security Job Applications (UK Guide)

If you want to stand out in the highly competitive world of cyber security job applications, you need to understand what hiring managers look for before they even finish reading a CV. Cyber security hiring managers scan applications quickly and with specific priorities in mind. They assess not just your technical ability, but your judgement, professionalism, clarity, risk awareness and evidence of impact. This guide explains what hiring managers look for first in cyber security applications across roles like Security Analyst, Security Engineer, Penetration Tester, Incident Responder, Security Architect, Governance Risk and Compliance specialists and Cloud Security positions. Use this as a practical, step-by-step checklist to sharpen your CV, LinkedIn profile, cover letter and portfolio before you apply on www.cybersecurityjobs.tech .