Senior TechOps Engineer

Senior TechOps Engineer

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We are looking for an experienced Senior Technical Operations Engineer to adopt into DevOps and Agile philosophies within the Microlise group. Your key responsibilities will be to implement, maintain and upgrade the Microlise Managed Service / Hosted Product and Infrastructure, providing essential skills and advice to other areas of the business.

This is a broad role, where you will have the opportunity to work with Architects and Engineers within our 150 strong development team, whilst supporting the TechOps Manager and wider TechOps team!

What will you be doing?

• Update and maintain, monitor and optimise on-prem infrastructure for performance, scalability and resilience and perform trend analysis and provide reports when required
  
  
• Coordinate with Development and other departments to ensure these systems and records remain accurate and available
  
  
• Plan & Develop automation workflows to streamline deployments, infrastructure management and security processes with dry run testing and complete roll back functionality
  
  
• Analyse, diagnose and rectify system or service errors/faults as tasked or expected and be able to perform a Root Cause Analysis as part of an incident response
  
  
• Act as an escalation point & medium for more junior engineers and provide technical support when required to all parties both internal and external
  
  
• Work with vendors to ensure systems are performing optimally and produce detailed documentation for other engineers
  
  
• Automatic enrolment to the Tech Ops on-call rota
  
  What are we looking for?
  
  
• Demonstrable experience within a DevOps role
  
  
• Experience working within a software as a service-based environment and collaborating with DBAs, Site Reliability and Development teams
  
  
• Solid understanding of Infrastructure as code (IaC) and automation practices such as Terraform, Ansible, PowerShell
  
  
• Experience with monitoring/logging tools SolarWinds, Grafana, Elastic
  
  
• Familiarity with security concepts such as Zero Trust, Identity and Access Management Vulnerability management, OWASP
  
  
• Understanding of CI/CD pipelines
  
  
• Familiar with Entra ID, AD, DNS, Azure
  
  
• Ability to troubleshoot complex issues across various infrastructure platforms
  
  We’re looking for technical skills such as;
  
  
• Microsoft Windows Server (Apply online only) -
  
  
• Linux (RHEL)
  
  
• Network Essentials
  
  
• Entra ID/AD/DNS/DFS
  
  
• Hyper-V Virtualisation
  
  
• Automation Technologies (Terraform / Ansible / PowerShell)
  
  
• Load Balancers (A10 is desirable)
  
  
• Backup Concepts
  
  
• Database knowledge (MS SQL, Postgres)
  
  
• CI/CD Tools (Azure DevOps pipelines)
  
  
• IAM - OAuth/SAML/OIDC
  
  
• Credentials, Certificates, Secrets management
  
  
• SolarWinds
  
  
• Grafana
  
  
• Elastic
  
  Why Microlise?
  
  When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Supporting 14 of the UK’s 15 largest retailers, we count household names such as JCB, Eddie Stobart, Carlsberg, Waitrose and Royal Mail as customers.
  
  Proudly Midlands-based, Microlise has been privately-owned for thirty years. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
  
  

• We believe in our culture, values and staff successes, take a look around our new careers page to see why our employees love Microlise
  
  
• We believe in developing our staff and support our employees with their professional development goals
  
  
• 25 days holiday excluding bank holidays, increasing by 1 a year to 30 days
  
  
• Recognition of service from your 1st year and other anniversaries
  
  
• Free parking, tea, coffee and daily fruit
  
  
• Vitality Health Insurance, Employee Assistance Programme and subsidised eye tests and glasses
  
  
• Free Costco membership
  
  
• 20% off EE mobile and line rental
  
  
• Local discounts including Raleigh
  
  
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards!
  
  
• Free tickets to the British Superbikes, come and support Microlise Cresswell racing and the team!
  
  Recruitment Process
  
  Interviews will take place whilst the advert is still live, via video conferencing; so don’t delay getting your application in