About the job
Description
This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.
The Senior Technical Support Engineer will work with our client's technical support team.
You will be trained in their marketing leading Web-Application Security product and help customers to solve issues, deploy and use their products in various environments (cloud, on-premise, CI/CD pipelines).
With a growing customer base, you'll quickly become an expert on their products and their customers and provide insights that create best practices and enhance their product roadmaps.
What's in it for you?
Our clients believe in paying people what they are worth and not what they can get away with. Their excellent salaries are above the normal market level, and this is always determined based on your individual skills and contribution.
Their people also receive:
Re-location packages to Knutsford, UK
Share options.
8% employer pension contribution.
Life assurance: 4x salary.
Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution.
Private medical insurance (Bupa).
25 days holiday plus public holidays.
Car Scheme/Bike Scheme.
Continuous personal development.
Gym access
Free lunch by their own lovely chefs, social events + much more
Your Responsibilities
Our client's technical support team is the key liaison point between our software developers, customer success, product management, researchers, and customers.
Getting hands-on with customers to help them deploy our products in a variety of environments (cloud, on-premise, CI/CD pipelines)
Making the most of modern enterprise video communications to engage with customers to ensure they make the best use of our software.
Collaborating with software developers to understand product features and to pass on insights into how they are used by our customers in the real world.
Investigating bug reports by attempting to reproduce, diagnose, and, where relevant, fix issues that people run into.
Liaise with technical product managers to help prioritize software development work, championing the customer's perspective.
Key Skills
Essential:
You're a passionate trouble-shooter, who loves to solve technical problems, whilst providing exceptional service to customers.
You have experience working across different operating systems, such as Windows and Linux/Unix.
You have Experienced working with a cloud platform such as Azure, AWS or GCP. Or, you have experience working with virtualization tools such as VMware or Hyper-V.
You have a good understanding of Networking protocols, along with exposure to working with routers, switches, and firewalls.
A desire to learn and continuously develop your skill setDesirable:
If you have any experience in the cyber-security sector, that would be beneficial, but not essential! We're more interested in finding some with an interest in this sector and want to learn.
Experience working within a DevOps/DevSecOps environment
Experience working with Kubernetes
Experience with a programming language
A background in Computer science would be beneficial, but not essential.
Any experience with project deployments or technical pre-sales would also be beneficial
Ready to Apply?
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