Senior NEC Housing Implementation Officer

We're recruiting an experienced and confident Senior NEC Housing Implementation Officer. This is an excellent opportunity for an applications specialist with strong technical expertise in NEC Housing systems, people management experience, and a background in supporting complex local authority housing applications.

You'll play a key role in supporting and developing housing systems, overseeing application support activity, and contributing to the implementation and optimisation of NEC Housing modules. The role involves leading a team, working closely with stakeholders and suppliers, and ensuring systems operate effectively, securely and in line with statutory and data protection requirements.

The Role
·Provide day-to-day supervision and management of an applications support function
·Lead and manage a team of up to 10 Application Support Officers, supporting productivity, performance and development.
·Work as part of a team implementing modules of the NEC Housing system.
·Provide expert support and oversight of NEC Housing applications, including troubleshooting, configuration and optimisation.
·Support system upgrades, enhancements and technical changes, including out-of-hours working where required.
·Oversee helpdesk activity, access management, incident resolution and service request fulfilment for housing systems.
·Ensure effective escalation of application issues to system providers or senior management as appropriate.
·Liaise with internal stakeholders and external suppliers, providing best-practice technical advice.
·Analyse system performance, incidents and management information to identify trends and recommend improvements.
·Support problem solving of Repairs-related issues and/or financial reconciliation of migrated accounts from legacy systems into NEC.
·Ensure all application support processes maintain high standards of data quality, data security and GDPR compliance.
·Develop, implement and maintain application support policies, procedures and standards.
·Promote a strong customer service culture across the team.
·Ensure compliance with health & safety, equalities, safeguarding and council policies.

Key Requirements
·Extensive experience working with NEC Housing systems, including strong understanding of the application and underlying database tables.
·Proven expertise in either the NEC Repairs module or NEC Rents and Estates module.
·Significant SQL skills, with the ability to extract, interrogate and manipulate data from NEC Housing databases.
·Experience supporting system implementations, migrations or major upgrades within a local authority environment.
·Experience supervising or managing an applications support or service desk team.
·Strong understanding of incident, problem and request management processes.
·Experience analysing data and system issues to drive service and process improvements.
·Good understanding of data protection, information security and GDPR requirements.
·Strong stakeholder and supplier management skills.
·Excellent communication skills, with the ability to provide clear technical and non-technical guidance.
·Willingness to work flexibly, including occasional out-of-hours support during upgrades or critical incidents.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from NEC Housing systems specialists, application support leads and local government IT professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us