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Senior IT Support Engineer

Bournemouth
2 weeks ago
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An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department.

The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing to day-to-day IT operations.

Responsibilities:

  • Provide 1st and 2nd line support across hardware, software, and network systems

  • Monitor, prioritise, and resolve support tickets, escalating complex issues as needed

  • Perform routine IT operations and maintenance to ensure system stability and security

  • Maintain accurate technical documentation and knowledge base articles

  • Support device deployments and end-users in a 1:1 environment

  • Contribute to project tasks and assist with infrastructure improvements

  • Ensure cybersecurity and safeguarding standards are maintained

    Key Skills & Experience:

  • Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS)

  • Knowledge of ITIL-based service management processes

  • Experience with device management (JAMF, MDM, Intune) and Apple technologies

  • Excellent problem-solving, organisational, and communication skills

  • Ability to work independently and collaboratively within a team

  • Awareness of cybersecurity best practices, MFA, and phishing prevention

  • Familiarity with network troubleshooting (LAN, Wi-Fi, VLANs) and cloud services

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