Job Description

In this role, you'll play a pivotal role in maintaining a safe and secure environment across multiple locations, implementing robust security protocols, and optimising operational efficiency.

Your leadership will be instrumental in guiding and supporting your team to achieve and exceed security objectives while fostering a culture of excellence and accountability.

With a keen focus on proactive risk management and effective resource allocation, you'll lead by example, demonstrating a commitment to delivering exceptional security services that meet and surpass client expectations.

Join us in safeguarding the NWG estate and ensuring peace of mind for all stakeholders.

Key Responsibilities

Day to day operational management of Security Services including out of hours visits/audits Ownership of schedules and deployment of cover officers including third party supplier Officers Plan and allocate work to ensure effective use of resources including staff and equipment Compilation and management of rosters/schedules via SOC Team (and WFM/iTime) systems Complete all security audits (QIRs/Site Audits) via ServiceTrac to agreed schedule/s and follow through on actions, ensuring timely reporting to senior management as required Ensure that standards are consistently achieved and maintained and improved where there is opportunity Ensure Operations Performance security methods are actioned where required and processes are maintained Maintain and review all relevant health and safety documentation in line with legislation and ISS compliance requirements Assist with any other day-to-day responsibilities as dictated by operational circumstances and the needs of the business and the client

Professional and Personal Competencies/Qualifications

Previous experience of managing security contract sites, soft services or similar at cluster or area level Previous experience of managing people Knowledge of ISS auditing procedures Knowledge of Security Guarding operations to BS:7499 standard Experience of working to budgets Excellent written and verbal communication skills Excellent interpersonal skills that will allow you to influence and negotiate with clients Work collaboratively with others within the function and wider business

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.