Job summary

An exciting opportunity has arisen for a motivated and enthusiastic Manager with excellent communication and interpersonal skills to join our team as Security Operations Manager. The successful candidate will have an eye for detail, and a creative approach to solving problems and working as part of a senior team.

The post holder is responsible for the organisation and delivery of the security operation services (Control Room, Reception, Visits, Contractor Escorts and Specialist Maintenance Providers) to ensure compliance with the High Security Psychiatric Services (Arrangements for Safety and Security Directions 2019), the National Clinical Security Framework, Trust policies and Procedures whilst achieving performance targets.

The Security Operations Manager will provide leadership and innovative thinking in relation to contract management ensuring holistic compliance and best practice for all technical, operational internal and external security contract management functions.

The post holder will provide vital contractual, commercial, and compliance expertise in relation to all Security activities ensuring that these are managed in accordance with contractual terms and conditions, legislation and national standards.

Working closely with the Security Senior Management Team, the post holder will be responsible for independent compliance reporting and for ensuring robust commercial contract management across all Security external contracts and activities.

Main duties of the job

The strategic goal is for the Security Operations Manager to maintain a high level of operational and technical oversight for all critical and non-critical security systems.

The Security Operations Manager Will Have overall responsibility for performance, financial, risk management reporting and procurement monitoring across a wide portfolio of Security contracts, systems of internal control and contract management.

Lead on business continuity and planning for the department and be responsible for developing business cases relating to Security activities.

Work with key stakeholders for the hospital to ensure that a robust performance framework, KPIs and governance mechanisms are in place to mitigate risk and to improve service quality and patient experience across all Security services.

Be responsible for providing information and assurance reports to the Trust Board/ SMT and Security Committee ensuring standards of accountability, probity and openness.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications and Training

Essential

Bsc Degree or relevant HSS experience. Provide evidence of competence of managing technical security systems (CCTV, PIDS, lighting, alarms, communication and emergency procedures) Provide evidence of competence of fault finding and fault diagnosis of technical security systems

Desirable

Security and/or management qualifications Associate's degree in Computer Science or related discipline. Relevant experience may substitute for the degree requirement on a year for year basis Demonstrable qualifications in the following systems: 1.Cortech 2.GeoQuip 4.Unilink Prince 2 Project Management

Experience

Essential

Minimum of 3 years' recent operational management experience at a senior level in a security based service with responsibility for managing budgets and resources A practical working knowledge of technical security systems Experience of NHS procurement systems Recent experience of developing and drafting policies and procedures Demonstrable experience of leading compliance, performance, monitoring and governance matters at a very senior level Demonstrable experience of evaluating bid and tender proposals resulting in positive outcomes Experience of managing change Recent evidence of project management Extensive demonstrable experience of influencing successful multidisciplinary teams Excellent business acumen; ability to control financial aspects of multiple projects and contracts Demonstrable experience in supporting the delivery of financial reports, and financial data to support and monitor the department's costs improvement plans Extensive experience of analysing and presenting complex data management information at a senior level for a number of years resulting in influencing senior directors to inform decision making Clear evidence of delivering change and making recommendations for and implementing Cost Improvement initiatives A demonstrable proven ability to prioritise strategic and operational issues

Desirable

Management experience within a Control Room environment Experience of working within an NHS forensic setting

Knowledge

Essential

Up to date knowledge of physical security measures in particular radio networks, security detection alarms, access controls and CCTV operating systems A demonstrable in-depth understanding of contract management, contract terms and KPIs within a healthcare service setting Proven and in depth knowledge and understanding of NHS governance and quality agendas Comprehensive understanding of the compliance and information requirements placed upon NH Up to date knowledge of Data Protection Act in so far as it applies to Security Operations Understanding of health & safety in the Workplace Demonstrable working knowledge of HMPPS (formerly NOMS) physical security standards

Desirable

Knowledge of procedural security in a clinical setting Knowledge of facilitating works in a secure environment

Personal Qualities

Essential

Effective communicator Proven ability in establishing leading and developing technical maintenance and associated teams Proven leadership, organisation, financial and people management skills Excellent leadership skills, able engage and influence at a senior level to achieve results Proficient in report writing Excellent Customer Service Skills; able to communicate effectively with patients, staff, contractors and visitors An understanding of the need to maintain confidentiality Excellent written and verbal communication Proven negotiation skills with the ability to influence directors Excellent attention to detail Proven analytical skills; able to compile, analyse and interpret audit and management information and solve complex problems Able to work calmly under pressure, prioritise and meet deadlines with the ability to manage and lead a number of professional staff to deliver the objectives of the department Experience of working and implementing changes in accordance with new regulations, protocols, policies and procedures Displays a good record of attendance Proven leadership, organisational and people management skills Proficient in the use of computers, the management of computer systems and the use of computers beyond those of security systems Evidence of personal on-going learning and development

Desirable

Experience of managing change and new ways of working Understanding of Knowledge Skills framework and its implementation under the Agenda for Change process