Job summary
A new and exciting opportunity has arisen to join theDigital Services Operations team as a Digital Resilience and Disaster Recovery Technician at The MidYorkshire Teaching NHS Trust.
The Digital Operations Team support the trust CyberSecurity, Servers, Network and Data Storage, along with the implementation andsupport of new systems.
The successful candidate will play a critical role inensuring the availability, continuity, and resilience of the Trusts digitalinfrastructure and services. The post holder will support the design,implementation, testing, and maintenance of the Trusts disaster recovery (DR)and business continuity (BC) plans, ensuring robust preparedness for potentialdisruptions to IT systems and services.
We are looking for a friendly, motivated and enthusiasticindividual who is passionate to deliver high-quality services and contribute toits ongoing development.
Experience of working in a high-pressured NHS IT serviceenvironment with the ability to communicate with confidence to staff andcustomers at all levels, would be advantageous.
Main duties of the job
This role will involve working closely with technical teamsacross Digital Services, as well as stakeholders from clinical and operationaldepartments, to minimise the impact of incidents and ensure the Trust canmaintain critical services during and after any disruption. The Resilience andDisaster Recovery Technician will contribute to strengthening theorganisation's resilience by identifying vulnerabilities, mitigating risks, andpromoting best practices in disaster recovery and continuity planning.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Thesuccessful candidate will provide expert technical input into the developmentand execution of DR solutions and be instrumental in maintaining compliancewith NHS, regulatory, and industry standards related to resilience and disasterrecovery.
Support the development, implementation, andregular testing of disaster recovery and business continuity plans for ITsystems and services.
Conduct risk assessments and impact analyses toidentify vulnerabilities in the Trusts digital infrastructure and recommendmitigation strategies.
Ensure backup, replication, and failoversolutions are implemented, monitored, and tested to support high availabilityand recovery objectives.
Collaborate with technical teams to ensuredisaster recovery solutions align with the organisations digital strategy andoperational needs.
Maintain comprehensive documentation of DRprocesses, including runbooks, test plans, and recovery procedures.
Participate in regular DR exercises, reportingon outcomes, and implementing improvements based on findings.
Provide technical advice and support todepartments on resilience best practices, fostering a culture of preparednessand risk awareness.
Monitor compliance with relevant standards andregulations, such as DSP Toolkit and NHS requirements, to provide assurance onresilience and recovery capabilities.
This role is vital in safeguarding the Trustsability to deliver uninterrupted, high-quality care by ensuring IT services areresilient and recoverable in the face of unexpected challenges.
Person Specification
Personal Attributes
Essential
Maturity, enthusiasm and a strong desire to provide a continually improving service Maintain confidentiality Resourceful and flexible Excellent time management skills, able to work accurately under pressure to meet deadlines. Ability to maintain and enhance own skills and knowledge through research Ability to work on own initiative. Self-motivated and the ability to motivate others. Adaptable to change. Honesty and integrity. Ability to multi-task effectively. Flexibility in your working pattern to support out of normal hours activities as and when required ( Digital system upgrade / changes).
Desirable
Ability to mentor and advise other members of staff. A confident approach with the ability to inspire. Have a full UK driving license.
Qualifications
Essential
Educated to Degree level Or Equivalent Experience
Desirable
Level 3 Qualification in IT Prince 2 Foundation ITIL qualification Continuous self-development
Skills and Abilities
Essential
High levels of concentration where work patterns can be unpredictable. Ability to learn and develop skills further. Troubleshooting. Ability to prioritise workload. Excellent organisational and interpersonal skills including customer service experience. Excellent written and communication skills. Ability to liaise with technical and non-technical staff. Ability to pay attention to detail.
Desirable
Experience of issue resolution and escalation. Ability to analyse very complex issues where material is drawn from multiple sources.
Experience
Essential
Significant experience of the use and configuration of Digital Technologies. Demonstrate relevant experience of server configuration and as well as training, advice and support to end users, analysing problems and providing solutions in Digital Services. Experience of working both independently and in a team orientated collaborative environment. Demonstrable experience of working on Resilience and Disaster Recovery technologies and processes.
Desirable
Previous experience of working in an acute NHS Trust.
Knowledge and Awareness
Essential
Highly computer literate. Excellent Microsoft Office skills. Experience of using a call resolution system. Ability to work autonomously and use initiative and judgement in decision making.
Desirable
Knowledge of interfaces between clinical systems. Evidence of project work.
