Operations Team Lead

Manchester
1 month ago
Applications closed

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You will need to coordinate with multiple teams to ensure the smooth rollout of our application services to our customers, managing bespoke deployments and requirements.
You will be responsible for the management of the rest of the operations team staff and work directly with the Tech Leads and Team Leads of the development teams. The operations team are also empowered to feed changes directly back to the applications they are deploying, to ensure the best possible customer experience.
Internally, the majority of systems are SaaS based with a limited number of cloud-based traditional servers and applications. This team is wholly responsible for the internal systems and IT facilities.
The data capture systems run a combination of off the shelf tools and custom applications for the purpose of online activity monitoring and analysis. These are used to provide our customers with insights into the online behaviour of opted-in market research participants.
Our client has an out of hours on-call team (additional compensation is made) that you may be asked to join after a suitable settling in period.
Our client employs modern development practices in our workflow, using Git alongside CI/CD, unit testing and open-source coding standards. There are lots of opportunities to work in other areas or technologies and expand your knowledge.
Requirements
Key Responsibilities
Day to day management of operations tasks, including but not limited to the following...
Rollouts of our application service
Patches/Security Updates
Maintenance
Licence/software contract, certificate and hardware renewals
Mentoring and performance management of the operations team staff
Ensuring incidents are handled within our SLA terms
Managing support and maintenance cycles for customers and staff
Coordination of changes with affected teams and customers
Working closely with the development teams
Adhering to company policies and procedures with respect to security, quality, and health and safety
Person Specification
Required Skills and Experiences
High level of self-organisation
Management of diverse staff
Ability to deal with changing requirements & priorities
The ability to solve problems and find out or source information
Good communication skills
Experience in SaaS service management
Experience in IT Operations management
Strong understanding of information security, ISO 27001, and other processes and policies
Atlassian development management tools (Jira, Confluence, Bitbucket)
Technology experience in Linux, web development (PHP, JavaScript), infrastructure automation, AWS
Benefits
Work in a market leading technology company that helps research and marketing professionals achieve unique insights into the mobile and digital lives of consumers.
Our client does everything they can to support their people so that they can be themselves and realise their potential. They love people who are hungry for learning and achievement!
Core Benefits
25 days paid holiday plus bank holidays
Purchase/sale of up to 5 leave days pa – after 2 years’ service
Life insurance
Workplace pension with employer contribution
Performance based bonus scheme
Informal dress code
Cycle to work scheme
Branded company merchandise
New company laptop
One to one learning and development coaching sessions
Support and budget available for training programmes
‘Giving back’ to charities
Hybrid Working
Work from home and in the office
Working from home equipment provided I.e. desk, screen and chair
Company Colleague £100 pa to spend on additional working from home items
Office days- lunch provided for team meetings, collaborations and business needs
Flexibility offered on start and end times depending on personal circumstance
Regular virtual meetings (team and company) – via telephone and video

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