Operations Manager

Cheltenham
2 months ago
Applications closed

Related Jobs

View all jobs

People Operations Manager

IT Operations Manager

Fire and Security Senior Engineer

Vetting & Security Administrator

Vetting & Security Administrator

Vetting & Security Administrator

The role of Operations Manager in the insurance sector is focused on overseeing and improving processes within the insurance and financial services industry. This position requires a skilled professional to ensure operational efficiency and compliance with relevant regulations.

Client Details

The employer is a medium-sized organisation within reinsurance, operating in the wider financial services industry. They are committed to delivering exceptional services and maintaining high standards of operational excellence.

Description

Support the implementation of strategic initiatives within the organisation.The Operations Manager is responsible for the day-to-day operation of the processes including onboarding new participants to the scheme, Audit of Participant's processes, Bordereau Management, Analysis and Management of Underwriting and Claims data as well as management of Participant queries via our Service Desk.

Principal Responsibilities

Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met.

Ensure accurate and complete processing of Underwriting and Claims bordereaux.

Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants.

Manage Operations Assistants, providing support and encouraging empowerment and growth.

Support Operations Assistants in resolving complex queries from Participants.

Work with Systems & Data Analyst and IT Assurance & Business Resilience Manager to drive improvement of data quality to support the Operations Team and underpin the wider use of core data by other parts of the organisation.

Drive and maintain continuous improvement.

Review and support our processes and systems, seeking operational efficiencies and develop best practice.

Lead new systems development work.

Maintain strong working relationships with cross functional departments, Participants and key operational vendors.

Responsibility for maintaining and refining ingested data to distribute to the wider business when needed.

Risk Responsibilities

As an employee act as First Line of Defence to identify and manage risks, generate and review risk information, and to take appropriate actions to maintain the risk exposure within appetite.

You are expected to foster a security-aware culture through your own actions and behaviour by exercising good judgment, being aware of Information Security risks, compliant with all policies (including but not limited to fair usage and information security), diligent in the completion of Information Security training, mindful of any suspicious activity and proactive in your response to it and immediate reporting of any concerns or issues to IT team.

Profile

A successful Operations Manager should have:

Bordereaux processing experience and/or experience working with Underwriting and Claims data,

An understanding of the claims process, preferably Household Property losses.

Experience of managing service standards and customer-focused KPI's.

Experience of working with internal stakeholders and third-party vendors in Insurance

Ability to constructively challenge stakeholders whilst maintaining strong and collaborative relationships with all parties.

Ability to work to and meet tight and demanding deadlines.

Ability to use Power query and Power BI preferable.

Ability to use SQL preferable.

Job Offer

Competitive salary of £55-65k per annum.
Comprehensive benefits package to be determined.This is an exciting opportunity for an experienced Operations Manager to make a significant impact. Apply now to join a respected organisation in a vital role

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Careers

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.

Jobs

What Hiring Managers Look for First in Cyber Security Job Applications (UK Guide)

If you want to stand out in the highly competitive world of cyber security job applications, you need to understand what hiring managers look for before they even finish reading a CV. Cyber security hiring managers scan applications quickly and with specific priorities in mind. They assess not just your technical ability, but your judgement, professionalism, clarity, risk awareness and evidence of impact. This guide explains what hiring managers look for first in cyber security applications across roles like Security Analyst, Security Engineer, Penetration Tester, Incident Responder, Security Architect, Governance Risk and Compliance specialists and Cloud Security positions. Use this as a practical, step-by-step checklist to sharpen your CV, LinkedIn profile, cover letter and portfolio before you apply on www.cybersecurityjobs.tech .

Education

The Skills Gap in Cyber Security Jobs: What Universities Aren’t Teaching

Cyber security has become one of the most critical disciplines in the modern economy. From protecting financial systems and healthcare data to securing national infrastructure, cloud platforms and supply chains, cyber security professionals now sit at the frontline of digital trust. Demand for cyber security talent in the UK has surged. Job vacancies remain high, salaries continue to rise, and organisations across every sector report difficulty hiring skilled professionals. Yet despite this demand, many graduates struggle to break into cyber security roles and employers consistently report that candidates are not job-ready. The problem is not intelligence, ambition or academic effort. It is a persistent and widening skills gap between university education and real-world cyber security work. This article explores that gap in depth: what universities teach well, what they routinely miss, why the gap exists, what employers actually want, and how jobseekers can bridge the divide to build sustainable careers in cyber security.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.