Major Incident Manager
Job Description
We are supporting one of our Glasgow based clients whom are looking to onboarding a Major Incident Manager for an initial 6 month contract. You will be joining a team that are responsible for critical service restoration through the operational Major Incident Management process. The role requires leading major service incidents to successful full recovery, documentation and monitoring the progress towards resolution for all incidents and potential ongoing problems.
This is a fully remote role, supporting a 24/7/365 incident management function. Thus, you will be required to work out of hours/on standby to support incidents and major IT releases. The role involves collaboration with technical teams and stakeholders through various communication channels to ensure effective service restoration and continual service improvement.
Top Skills;
5+ years Major Incident Management experience within Enterprise level environments [500+ users]. Strong experience in Facilitating the running of an incident end to end. Ability to work on-call weekend work - 1 in 5 weekends. Strong multi-tasking skills. Strong documentation skills.This role will be fully remote as mentioned and will be Inside IR35 for reference. Please apply within to find out more information on this role.
Location
Glasgow, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.
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