National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Level 2 IT Support Engineer

Dublin
1 month ago
Applications closed

Related Jobs

View all jobs

2nd/3rd Line IT Support - MSP

IT Support Role - 2nd Line Engineer

2nd Line IT Support Engineer

1st Line Service Desk Engineer

IT/CRM Support & Projects Engineer

Infrastructure Engineer / Applications Support Analyst

Level 2 IT Support Engineer

We have an exceptional opportunity for a driven, tech savvy Level 2 IT Support Engineer to join a leading international company with operations in the Dublin, United Kingdom and USA. Our client specialises in proactive, secure, and highly efficient IT support, cybersecurity, and cloud management services, providing cutting-edge solutions to businesses worldwide.

We are eager to speak with applicants with proven technical skills, looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader.

Main Responsibilities for the successful Level 2 IT Support Engineer:

As Level 2 IT Support Engineer your role will be a mix of working on client projects and service desk escalations and On-Site Installations. This is a semi-field role, as you will be required to travel to our client’s sites around Ireland and abroad.

  • Act as a second line escalation point for service team members.

  • Manage a queue of varied customer tickets, bringing each to a mutually satisfactory resolution, which can also include utilising other departments or tiers of support.

  • Ensure tickets are resolved within the required KPI/SLA

  • Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.

  • Be flexible, adaptive, and able to follow and contribute to potential directional changes.

  • Exceed customer satisfaction, phone, productivity, and other individual and team targets.

  • Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency.

  • Ability to compile and present reports to management detailing KPI figures
    Occasionally provide skilled front-line phone, e-mail and chat support to business customers.

  • Where required, travel to site for the purpose of deployment of projects and if on-site resolution of technical issues is necessary.

    Main requirements for the successful Level 2 IT Support Engineer:

  • Support experience both in the field and on-site

  • Network installations and configurations, ticketing system/RMM system experience

  • Windows server migration and installation (from scratch)

  • GPO/AD management/ Domain migrations/ Firewall installations/ Layer 3 switches and VLAN knowledge/ Virtualization/VMWare/HyperV skills/ BCDR installation

  • Cloud skills (Azure is an advantage)/ Office 365 Migrations/ ConnectWise/Labtech (a huge plus!)

  • Previous experience working in an MSP (an advantage)

  • Higher Diploma/Certification (Network+, Security+, AZ-104,CCNA) is desirable, but not necessary if you know your stuff!

  • Clean/full driving license is essential.

    What we offer to the successful Level 2 IT Support Engineer:

  • Salary €38,000 - €45,000 per annum.

  • Monday to Friday.

  • Company Bonus.

  • Unrivalled career development prospects and opportunity to progress.

  • Education Reimbursement.

  • Employee mentoring programme.

  • Pension/ and Holiday/ insurance cover.

  • Company Events.

    If you are an IT savvy individual with a desire to progress and be part of fantastic team, then this role is for you! Please do not hesitate to contact us for more details.

    Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy
National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How to Find Hidden Cyber Security Jobs in the UK Using Professional Bodies like BCS, CIISec & More

The demand for skilled cyber security professionals in the UK has never been higher. With threats increasing in sophistication and frequency, organisations are urgently hiring ethical hackers, threat analysts, GRC specialists, and security architects. But many of the most valuable roles—particularly in government, defence, and critical infrastructure—are never publicly advertised. Instead, these jobs are shared behind the scenes through trusted networks, private communities, and professional bodies. In this article, we explore how to uncover hidden cyber security jobs in the UK using organisations like the BCS (The Chartered Institute for IT), CIISec (The Chartered Institute of Information Security), ISACA, and ISC² UK Chapter. We’ll show you how to use membership directories, special interest groups, CPD events and informal networks to gain early access to roles most people never see.

How to Get a Better Cyber Security Job After a Lay-Off or Redundancy

Redundancy is never easy—especially in a fast-moving field like cyber security, where your skills and experience are constantly evolving. But if you’ve recently been made redundant from a cyber security role, know this: the UK cyber workforce remains in high demand, and your expertise is more valuable than ever. Whether you’re a SOC analyst, penetration tester, incident responder, security architect or GRC specialist, there are still thousands of opportunities across sectors including finance, defence, government, retail, and critical infrastructure. This guide will help you turn redundancy into a career relaunch, with a clear action plan tailored to the UK cyber security job market.

Cyber Security Jobs Salary Calculator 2025: Check Your Market Value in Seconds

Why yesterday’s pay survey no longer protects you. “Could I earn more at a managed SOC?” “Is that fintech’s offer really competitive?” Every UK cyber‑security professional asks some version of those questions—usually after another colleague lands a pay rise, a recruiter sends a tempting JD, or a fresh breach makes headline news. Yet salary guides published even last year feel as out‑of‑date as a forgotten antivirus signature. Since 2024, ransomware gangs switched to double‑extortion, deepfake phishing exploded, & the EU’s NIS2/DORA regulations bled into UK contracts despite Brexit. With each shift, salary bands move. To cut through stale averages, CybersecurityJobs.tech distilled a three‑factor formula that lets you estimate a realistic 2025 salary in under a minute. Feed in your role, your UK region, & your seniority level. The output arms you with data‑driven leverage for your next appraisal, job application, or freelance rate card. This article explains the formula, reveals the forces pushing cyber pay ever higher, & outlines five practical moves to boost your market value within ninety days.