Lead Security Administrator

HelpSystems LLC
Theale
1 week ago
Create job alert

Problem Solvers. Proactive Protectors. Relentless Allies.

Ready to join us? Let's get started.

The Managed Service Lead Security Administrator's primary responsibilities focus on helping Managed Service Customers in their daily work with data protection tasks. This work includes policy/rule management, agent configurations and health checks. The Managed Service Lead Security Administrator is joining regular customer calls from Customer Success Managers / Security Analysts and is answering and guiding customers & internal partners accordingly.

WHAT YOU'LL DO

  • Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/ false positives etc.), policy upgrades, solution health monitoring & use case consultations.
  • Create advanced custom rules based on customer non-standard requirements.
  • Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objectives.
  • Troubleshoot complex agent performance issues & perform any required configuration changes to MSP systems
  • Direct customer interaction to facilitate the troubleshooting and artifact collection for diagnosis.
  • Liaise with customers, as well as perform effective and timely case resolution.
  • Participate actively in training to maintain a working knowledge of the products and their operation, configuration and available functionality.
  • Perform application and forensic reporting tasks including archive recovery, data export, customer report execution and integration setup.
  • Follow change management process support by providing clear documentation of planned actions and their status and result.
  • Perform proactive actions such as monitoring key systems & service health metrics e.g. resource utilization tracking, job status monitoring and issue resolution.
  • Work with cross functional team to deliver secure, stable and supportable infrastructure
  • Guide other team members and help them with complex tasks.

QUALIFICATIONS

  • 8+ years' experience providing direct customer technical application support in a large scale SAAS, Cloud or customer facing managed services environments.
  • 4+ years' experience with implementing and managing Digital Guardian solutions and developing rules/ policies
  • Bachelor's degree with a focus in computer science, management information systems or related discipline, or equivalent combination of education and experience
  • Demonstrated Multiplatform fluency with Linux, OSX and MS Windows
  • Familiarity with VMware/HyperV virtualization technologies sufficient to facilitate the access, setup and management of predefined templated environments for testing, triage and production application support.
  • Working knowledge of Systems Scripting (PowerShell ,VBS, batch or similar)
  • Competency with Windows, OSX and Linux operating systems user function, administration and trouble shooting.
  • Solid prioritization and time management and logical problem identification and diagnosis skills.
  • Windows MSI and Shell Script installation package construction (.pkg) for Linux and OSX.
  • Advanced debugging skills of endpoint computers.
  • Basic knowledge of MSSQL and Database concepts and backup/recovery methodology.
  • Prior work interfacing with Microsoft Dynamics365 or similar case management services.
  • Excellent customer expectation management and communication skills.
  • Use of remote meeting and access utilities to facilitate customer interaction.

3259

About Us

This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we're proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.

We Are Fortra

Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.YmJnZW5lcmljLjcwNTQ4LjEyMjcxQGhlbHBzeXN0ZW1zLmFwbGl0cmFrLmNvbQ.gif

Related Jobs

View all jobs

Application Security Engineer

Junior Linux Administrator

Customer Success Administrator (Part time)

IT Manager & Cyber Security Specialist

IT Manager

IT Security Officer

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Tips for Staying Inspired: How Cyber Security Pros Fuel Creativity and Innovation

Cyber security professionals face a rapidly changing digital landscape, where new threats emerge almost daily and the stakes—protecting critical data, safeguarding personal privacy, and defending entire infrastructures—could not be higher. It’s easy to be consumed by vulnerability scans, incident response workflows, and endless compliance checks. Yet, thriving in this high-pressure environment demands more than just technical know-how. It also requires creativity and innovation, which enable you to stay one step ahead of potential attackers. So how do cyber security experts remain inspired and agile, even when the challenges can feel relentless? Below, we’ll explore ten actionable strategies to help security analysts, threat hunters, penetration testers, and security engineers maintain fresh perspectives and keep innovating. If you’re looking to sharpen your problem-solving skills and rediscover the spark that drew you to cyber security in the first place, these tips can guide you toward a more fulfilling and impactful career.

Top 10 Cyber Security Career Myths Debunked: Key Facts for Aspiring Professionals

In a hyper-connected world, cyber security is no longer an afterthought—it’s a core component of modern business, government, and everyday life. From stopping ransomware attacks to safeguarding personal data, cyber security professionals shoulder a vital responsibility: keeping digital systems, networks, and data safe. Unsurprisingly, the demand for skilled cyber security talent continues to surge, offering robust and often lucrative career paths. Yet, despite the industry’s prominence, myths and misconceptions about cyber security careers abound. Is it really just about hacking? Do you need to be a superhuman coder with years of experience? Or is cyber security just a niche field, reserved for tech giants? At CyberSecurityJobs.tech, we see firsthand how these myths deter capable individuals from entering or advancing in one of the most dynamic fields in tech. This article aims to bust the top 10 cyber security career myths—providing clear, evidence-based insights into what it really takes to thrive in this ever-evolving domain. Whether you’re a recent graduate exploring the field, a mid-career professional seeking a pivot, or simply curious about the prospects, read on to discover the true breadth and promise of cyber security careers.

Global vs. Local: Comparing the UK Cyber Security Job Market to International Landscapes

Understanding opportunities, salaries, and work culture in cyber security across the UK, the US, Europe, and Asia Cyber security has rapidly ascended from a back-office concern to a strategic priority for every industry. As data breaches, ransomware, and nation-state attacks increase in frequency and sophistication, organisations worldwide are racing to fortify their digital defences. This ongoing surge in cyber threats fuels an unprecedented demand for skilled security professionals—ranging from penetration testers and threat intelligence analysts to cloud security architects and CISOs. In this article, we’ll explore how the UK cyber security job market compares to major international hubs in the United States, Europe, and Asia. We’ll discuss job opportunities, salary bands, work culture, and provide guidance for those who might be contemplating remote or overseas positions. By understanding the nuances of each region’s cyber security ecosystem, you can make a more informed decision about where and how to advance your career in this high-impact, fast-evolving sector. Whether you’re a seasoned expert with years of experience or a career-changer eager to break into cyber security, this overview will help you navigate the global landscape. By the end, you’ll have a clearer perspective on each region’s advantages and challenges—along with practical insights for seizing the best opportunities in a field that has become mission-critical for every modern organisation.