Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Lead Data Support Analyst

Poole
1 day ago
Create job alert

Lead Data Support Analyst

Salary: £41,242 to £48,520 (dependent on experience)
Contract type: Permanent
Hours: Full Time
Location: Poole, Dorset, England
Location description: Hybrid between home and Poole - minimum 3 days per week in the office
Closing date: 04-01-2026
Reference: 20966

About us

Our purpose is simple: to save lives at sea. For 200 years, our lifeboat crews and lifeguards have shown selfless courage to rescue those in peril on the water. Behind them is a dedicated, talented team making it all possible. This is your chance to join that team and use your skills to help save lives every day.

The role

We’re building a dependable, modern data service so RNLI data users can trust the information they use to make decisions quickly and safely. As Lead Data Support Analyst, you’ll own the day-to-day run and operation function for our data estate. You’ll lead our L1/L2 Data Service Desk, set service standards and SLAs, and drive continuous improvement so outages reduce and recoveries are faster. You’ll steward major incident recovery for data services and turn lessons into robust runbooks, knowledge articles, and platform improvements, working closely with Engineering, Integration, BI, IT Service Management, and key suppliers.

You’ll oversee reliability and support for a modern stack that includes Power BI, Databricks, Azure Service Bus, SnapLogic, Gravitee, and observability tooling, ensuring monitoring and alerting are effective and common tasks are automated.

Working pattern

This is primarily an on-site role at our Support Centre in Poole (minimum three days a week) and shift-based. Shifts rotate between:

  • 07:00 – 15:00
  • 09:00 – 17:00
  • 11:00 – 19:00

    Due to the 24/7 nature of our lifesaving service, flexibility is essential. We’ll work with you to accommodate personal circumstances where possible.

    What you’ll do

  • Lead the L1/L2 Data Service Desk to meet or exceed agreed SLAs, ensuring disciplined incident, request, and problem management
  • Own and improve monitoring, alerting, and recovery procedures for Databricks jobs, Azure Service Bus queues/topics, SnapLogic pipelines, Gravitee gateways, and Power BI
  • Partner with Engineering, Integration, BI, Governance, Information Security, IT Service Management, and vendors to remove root causes and prevent recurrences
  • Drive automation of common tasks and improvements to observability tooling

    About you

    You’re a practical service leader who enjoys solving operational data challenges and making things better every week. You’ll bring:

  • Experience leading data or IT service desks, ideally with ITIL or similar frameworks
  • A strong understanding of incident, problem, and change management in complex environments
  • Practical knowledge of data platforms such as Power BI, Databricks, Azure Service Bus, SnapLogic, and API gateways
  • The ability to write clear documentation and communicate calmly under pressure
  • Familiarity with scripting or automation tools (desirable)

    What we offer

  • Competitive pension scheme
  • Flexible working and a culture that values work-life balance
  • 26 days’ annual leave plus bank holidays
  • Life assurance
  • Excellent health and dental cash plan

    Safeguarding

    The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out, dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

    Diversity at the RNLI

    Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One

Related Jobs

View all jobs

Operations Manager

Operations Manager

Level 1 SOC Analyst

MSS SOC Threathunting

Deputy ICT Manager

Head of Business Analysis

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Neurodiversity in Cyber Security Careers: Turning Different Thinking into a Superpower

Cyber security is all about thinking like an attacker, spotting unusual patterns, protecting systems & responding calmly when everything looks like it’s on fire. It’s a discipline built on curiosity, persistence & noticing things other people miss. That’s exactly why it can be such a good fit for many neurodivergent people. If you live with ADHD, autism or dyslexia, you may have been told your brain is “too distracted”, “too literal” or “too disorganised” for a security role. In reality, the traits that can make traditional office work tough often line up beautifully with cyber security work – from hyperfocus in incident response to meticulous analysis in threat hunting. This guide is written for cyber security job seekers in the UK. We’ll look at: What neurodiversity means in a cyber context How ADHD, autism & dyslexia strengths map to different security roles Practical workplace adjustments you can ask for under UK law How to talk about neurodivergence during applications & interviews By the end, you’ll have a clearer sense of where you might thrive in cyber security – & how to turn “different thinking” into a genuine superpower.

Cyber Security Hiring Trends 2026: What to Watch Out For (For Job Seekers & Recruiters)

As we move into 2026, the cyber security jobs market in the UK is changing fast. Attackers are scaling up with automation & AI, cloud estates are more complex, & regulators are tightening expectations around resilience & data protection. At the same time, budgets are under pressure & some organisations are consolidating their tech teams. Despite all this, demand for cyber security skills remains strong. Skilled defenders, engineers & leaders are still hard to find, & the stakes are only getting higher. Whether you are a cyber security job seeker planning your next move, or a recruiter building security teams, understanding the key cyber security hiring trends for 2026 will help you make better decisions.

Cyber Security Recruitment Trends 2025 (UK): What Job Seekers Must Know About Today’s Hiring Process

Summary: UK cyber security hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise incident readiness, cloud & identity security, detection engineering, governance/risk/compliance (GRC), measurable MTTR/coverage gains & secure‑by‑default engineering. This guide explains what’s changed, what to expect in interviews, & how to prepare—especially for SOC analysts, detection engineers, blue/purple teamers, penetration testers, cloud security engineers, DFIR, AppSec, GRC & security architecture. Who this is for: SOC & detection engineers, security operations leads, DFIR analysts, penetration testers/red teamers, purple teamers, AppSec/DevSecOps engineers, security architects, cloud security engineers, identity/IAM engineers, vulnerability managers, GRC/compliance specialists, product security & security programme managers targeting roles in the UK.