Itrent Business Analyst

The role will support the HR and Finance Systems Programme Manager and the iTrent project team in the transformation and modernisation of the Council’s HR and Payroll service through the replacement of the existing Oracle system with iTrent and the development of robust and efficient processes.

To be responsible for undertaking business analysis across a range of service areas, supporting decision making through the application of business analysis techniques and tools.

To work with a wide range of stakeholders to document, improve and design effective business processes across HR and Payroll, with a focus on efficiency and value for money to enable the planning and successful implementation of new iTrent system as well as contributing to the Our Council Change Programme, the Council Strategy and the D&ICT Strategies.

Key Tasks of the Post:

1. You will achieve these objectives by: • Effectively supporting the implementation and delivery of the programme of work.
   
   • Working as a lead to identify and document existing business processes utilised within HR and Payroll services.
   
   • Visualising service journeys in a variety of tools, mapping current and future processes. To use this information to document steps and pain points, support business case development, prioritisation and to assist in system design.
   
   • Scoping, planning and delivering process reviews with end users and stakeholders.
   
   • Identifying service gaps, issues and challenges and making recommendations for service improvement.
   
   • Using information to ensure services are accessible, intuitive and simple. To collect, document and present information to help understand user need, including digital inclusion.
   
   • Identifying sources of data and information to fully scope and understand problems and opportunities for modernisation and improvement.
   
   • Identifying and reporting on all opportunities for savings and efficiencies.
   
   • Creating processes, scenarios and maps to help test new and redesigned services. To use the feedback to scope further iterations.
   
   • Collating reporting information from service areas and identify opportunities to meet these needs.
   
   • Employing a range of techniques to engage stakeholders and ensure that business analysis interventions/approaches are deployed which ensure senior managers can make informed, evidence-based decisions.
   
   • Supporting successful project delivery by identifying and escalating risks and requirements and making recommendations about managing the risks.
   
   • Managing relationships both internally and externally.
   
   • Ensuring all data and information is managed securely and in line with all internal and external requirements.
   
   • Ensuring that data privacy and information security are primary considerations in service design and delivery.
   
   • Ensuring full compliance with the GDPR, all other relevant legislation and compliance standards, and internal policies and procedures.
   
   • Deputising for the HR and Finance System Programme Manager when required