IT Technician

Sue Ross Recruitment are working on behalf of our client, a highly respected IT services provider, to recruit an IT Technician for a full-time, permanent position in Sheffield.
This is an exciting opportunity to join a dynamic and customer-focused technology company that delivers tailored IT solutions to a diverse client base. The successful candidate will play a key role as the first point of contact for technical support, providing hands-on troubleshooting and on-site assistance while maintaining excellent customer service standards.
Key Responsibilities for the IT Technician role:
• Act as the first point of contact for client IT support requests via phone and email.
• Install, configure, and maintain software, hardware, and network systems.
• Diagnose and resolve technical issues across Windows, Mac OS, and server environments.
• Repair and replace faulty components to ensure minimal downtime.
• Manage cybersecurity measures, including antivirus and firewall installations.
• Provide technical guidance to help improve solutions and customer satisfaction.
• Maintain and update technical documentation.
• Test and deploy new hardware and software prior to rollout.
• Support clients with broadband, leased line, FTTC, and FTTP connections.
• Complete internal administrative tasks including quotes, purchase orders, and job sheets.
• Log work clearly for ISO and accountability purposes.
Candidate Requirements for the IT Technician role:
• Full UK driving licence and access to your own vehicle (site visits required).
• Strong knowledge of Windows Server (2016/2019/2022) and Windows/Mac OS systems.
• Experience with Hyper-V or other virtualisation solutions.
• Knowledge of networking, routers, and WAN configurations including fibre leased lines.
• Proficient with Microsoft 365 and Azure (hybrid and cloud-based environments).
• Experience with VoIP systems, DNS, and domain hosting.
• Working knowledge of Cisco and Ubiquiti product configuration.
• Excellent communication and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
Desirable:
• Experience with CCTV configuration and data cabling (Cat6/Fibre).
• Microsoft or professional IT certifications.
What’s on Offer for the IT Technician role:
• A varied and hands-on technical role across multiple client industries.
• Opportunities for training, development, and career progression.
• A supportive and collaborative team environment.
• Exposure to a wide range of technologies and systems.
This is an outstanding organisation to work with, and the successful candidate will enjoy being part of a dynamic and forward-thinking team culture.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment