IT Support Technician

Why Join Us?

• Work with an established business serving a blue-chip client base.
  
  
• Enjoy a varied and interesting role in a friendly, supportive team environment.
  
  
• Benefit from uncapped holidays, increasing with each year of service.
  
  
• Free onsite parking, a private pension scheme, and early finishes on Fridays.
  
  About the Company
  
  MTrec is delighted to support our client, a successful international organisation based in the Stanley/Consett area, in their search for an IT Support Technician.
  
  As part of a highly specialised local company within a larger multinational group, you’ll enjoy working on diverse and engaging projects. With continuous investment in cutting-edge technology, this is an excellent opportunity for an IT professional seeking a rewarding and long-term career move.
  
  Your Role
  
  As an IT Support Technician, you will:
  
  
• Deliver all aspects of IT support, including onboarding, maintaining, training, and offboarding users and assets.
  
  
• Respond to support requests, log issues, and ensure compliance with internal policies and processes.
  
  
• Prioritise responses, deliver technical support, and resolve hands-on issues following standard operating procedures.
  
  
• Maintain and support systems, including Windows clients, servers, and networks.
  
  
• Manage cybersecurity measures, such as firewalls, backups, and antivirus software.
  
  
• Support and maintain devices like PCs, phones, mobiles, printers, and switches.
  
  
• Ensure information and cybersecurity records are updated to support audits and compliance.
  
  About You
  
  To succeed in this role, you will need:
  
  
• Proven experience in IT support roles.
  
  
• Strong teamwork skills and the ability to create positive user experiences.
  
  
• Experience managing and maintaining Windows domains, PCs, Microsoft Exchange, and Microsoft Office applications.
  
  
• Knowledge of securing Windows clients, servers, and networks.
  
  
• The ability to support the full lifecycle of users and assets, from onboarding to offboarding.
  
  
• Experience in disaster recovery activities