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IT Support Technician

Stanley
9 months ago
Applications closed

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Why Join Us?

  • Work with an established business serving a blue-chip client base.

  • Enjoy a varied and interesting role in a friendly, supportive team environment.

  • Benefit from uncapped holidays, increasing with each year of service.

  • Free onsite parking, a private pension scheme, and early finishes on Fridays.

    About the Company

    MTrec is delighted to support our client, a successful international organisation based in the Stanley/Consett area, in their search for an IT Support Technician.

    As part of a highly specialised local company within a larger multinational group, you’ll enjoy working on diverse and engaging projects. With continuous investment in cutting-edge technology, this is an excellent opportunity for an IT professional seeking a rewarding and long-term career move.

    Your Role

    As an IT Support Technician, you will:

  • Deliver all aspects of IT support, including onboarding, maintaining, training, and offboarding users and assets.

  • Respond to support requests, log issues, and ensure compliance with internal policies and processes.

  • Prioritise responses, deliver technical support, and resolve hands-on issues following standard operating procedures.

  • Maintain and support systems, including Windows clients, servers, and networks.

  • Manage cybersecurity measures, such as firewalls, backups, and antivirus software.

  • Support and maintain devices like PCs, phones, mobiles, printers, and switches.

  • Ensure information and cybersecurity records are updated to support audits and compliance.

    About You

    To succeed in this role, you will need:

  • Proven experience in IT support roles.

  • Strong teamwork skills and the ability to create positive user experiences.

  • Experience managing and maintaining Windows domains, PCs, Microsoft Exchange, and Microsoft Office applications.

  • Knowledge of securing Windows clients, servers, and networks.

  • The ability to support the full lifecycle of users and assets, from onboarding to offboarding.

  • Experience in disaster recovery activities

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