IT Support Manager

IT Support Manager
This role will see you undertake the following role, leading a team of 2 other IT Support staff and provide support to various sectors of the business.

Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely and efficient manner.
Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.).
Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems.
Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment.
Manage devices through MDM.
Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions.
Document and maintain accurate records of IT issues and their resolutions.
Work closely with the team and other departments to troubleshoot and resolve IT-related issues.
Ensuring that support tickets are completed promptly and documented correctly Company:-           
Kingsley Consulting is supporting a UK-based training company seeking an experienced IT Support Manager.
The ideal candidate will be responsible for managing information technology support functions of the company including company network, cybersecurity and onboarding/offboarding of staff equipment, accounts etc.
It is an excellent opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company.
 
Experience & Skills Required
The successful candidate will demonstrate the following:

Proven experience in IT support, especially network and system administration.
Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.
Experience with mobile device management (MDM) and endpoint security.
Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.).
Experience working with a ticketing system.
Excellent problem-solving skills.
Strong communication skills and the ability to work effectively in a team.
Experience in asset management. Skills in using terminals and scripting (PowerShell/Command Prompt/Bash…) is desirable but not required.

Package :-              Up to £37,000
Location :-             Nether Poppleton
Working Hours:-   8:45 to 5:30 Mon-Thurs & 8:45 to 5:00 Fri (1 Hour Lunch Break)
 
Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.
 
For further information in relation to this opportunity please contact Elliott on;
Office: (phone number removed)
Mobile: (phone number removed)
Email: (url removed)