IT Infrastructure Engineer

A leading Telecommunications company is currently seeking an experienced IT Infrastructure Engineer to join their team on a permanent basis.
The company is looking for a candidate to provide expert technical support for customer servers and systems, ensure the smooth operation of IT environments, and contribute to the management of global infrastructure and internal corporate systems.
Key Responsibilities

• Administer customer IT equipment and networks, including: Implementation of patches and firmware updates. Configuration of servers and other equipment. Ensuring backups are completed and conducting test restores.
  
• Ensure the smooth running and patching of customer environments, monitoring performance and usage, and addressing hardware/software obsolescence.
  
• Provide fault diagnosis and resolution for customer issues, maintaining ownership of problems until resolution, regularly updating users, and logging all issues within the ticketing system.
  
• Follow departmental change control processes and adhere to cybersecurity policies.
  
• Build IT hosting infrastructures, including storage, virtual environments, email, and backups.
  
• Configure and build laptops and PCs to internal and customer specifications, ensuring compliance with IT security policies and accreditation standards.
  
• Liaise with external suppliers for issues that cannot be resolved in-house.
  
• Continuously evaluate existing processes to improve efficiency and effectiveness, working with team leads to implement best practices.
  
• Research and recommend products, services, protocols, and standards to support IT procurement and development efforts.
  Key Skills
  
• Windows Server 2019/2022 – build, configure, troubleshoot.
  
• Windows 10/11 desktop environments – build, troubleshoot, patching.
  
• IT Security, including antivirus and firewalls.
  
• VMware – build, high availability, configure, troubleshoot.
  
• TCP/IP networking concepts – routing, switching, firewalling, including Layer 7 firewalls.
  
• Ability to work both independently and as part of a team.
  If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology