IT Customer Support Technician

IT Customer Support Technician
📍 Dakota Head Office / Hybrid Working Available
£30,000 per annum + Benefits

Are you a tech-savvy problem solver with a passion for providing top-notch IT support? Join our dynamic IT support team at Meridian Business Support and help keep our business running smoothly!

What You’ll Be Doing: As an IT Customer Support Technician, you’ll be the first point of contact for technical support across the business, assisting employees at all levels. From troubleshooting hardware and software issues to configuring and maintaining IT systems, you’ll play a vital role in keeping our technology running efficiently.
You’ll also get hands-on experience with wider technological initiatives, contributing to strategic IT projects that add value to the business.

What We’re Looking For:

✅ Proven experience in IT support or a similar role
✅ Strong knowledge of Windows 10/11, Windows Server 2019, Active Directory, and Microsoft 365
✅ Understanding of networking concepts (TCP/IP, DNS, DHCP)
✅ Familiarity with cloud services like Azure, Intune, and Entra AD – a big plus!
✅ Experience with cloud-based VOIP phone systems and WiFi networks (Aruba InstantON)
✅ Cybersecurity awareness
✅ Knowledge of virtualisation environments like VMware or Hyper-V
✅ Great communication skills – both face-to-face and remote support
✅ A logical, systematic approach to problem-solving

Why Join Us?
🌟 Work in a collaborative, fast-paced IT environment
💡 Get involved in exciting IT projects that shape the future of our business
📈 Opportunities for professional growth and learning
🏡 Flexible working options available

If you’re ready to take your IT support career to the next level, we’d love to hear from you! Apply now and be part of a team that makes a real impact