Head of Service Management, Transformation and Governance - Cybersecurity

Join a digital first bank that’s powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. You’ll learn and expand your skills, plus we will support you every step of the way as you grow your career.

Lead design, transformation and adoption team to execute the Cybersecurity Service Management ‘Customer – Led’ Strategy. With purpose to transform Cybersecurity into a robust service-led organisation.
Lead service management projects to build, embed and mature service management capabilities across 5 core strategic pillars:

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Lead design, transformation and adoption  team. Driving the pace, quality and achievement of target outcomes.
• Focus to drive the adoption of the target operating model. Using data insight from Service & Financial Performance Reporting dashboard
• Build relationships with three key personas: Cybersecurity Service Owners, EXCO and Business Stakeholders to realise the defined target operating model goals documented
• Be responsible for ensuring all change management and business readiness tasks are developed, signed-off and executed for each solution e.g. training, documentation, communications and go-live support.
• Evaluate relative costs, benefits, and obstacles of potential solutions before making solution design recommendations.
• Develop solutions that achieve clear business goal, outcomes, and realise target key results, which are agreed, tracked realised and signed-off
• Bring structure and order to undefined problems and/or large scale problems, using a data-led approach and making them easier to address and solve.

To be successful in this role you should meet the following requirements:

• Ability to Build relationships with three key personas: Cybersecurity Service Owners, EXCO and Business Stakeholders to realise the defined target operating model goals
• Ability to understand both technical service delivery and business targets to drive successful outcomes.
• Experience in leading a global team to deliver transformation at scale.
• Experience of leading projects. Agreement of Goals and target key results, project planning and end to end delivery
• Strong facilitation skills particularly the proven ability to manage meetings and forge consensus amongst stakeholders across multiple workstreams
• Strategic thinking supported by strong business analysis skills to develop robust service design solutions that are fully docum ented to the quality standards expected

This role is based in Sheffield.

Opening up a world of opportunity