Head of Service Management, Transformation and Governance - Cybersecurity

HSBC Global Services Limited
Sheffield
1 month ago
Applications closed

Related Jobs

View all jobs

Head of Operations

Head of Operations

Legal Counsel - Privacy

Senior Consultant - Data Architect

Head of IT

Head of Business Operations

Head of Service Management, Transformation and Governance - Cybersecurity

Join a digital first bank that’s powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. You’ll learn and expand your skills, plus we will support you every step of the way as you grow your career.

Lead design, transformation and adoption team to execute the Cybersecurity Service Management ‘Customer – Led’ Strategy. With purpose to transform Cybersecurity into a robust service-led organisation.
Lead service management projects to build, embed and mature service management capabilities across 5 core strategic pillars:

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Lead design, transformation and adoption  team. Driving the pace, quality and achievement of target outcomes.
• Focus to drive the adoption of the target operating model. Using data insight from Service & Financial Performance Reporting dashboard
• Build relationships with three key personas: Cybersecurity Service Owners, EXCO and Business Stakeholders to realise the defined target operating model goals documented
• Be responsible for ensuring all change management and business readiness tasks are developed, signed-off and executed for each solution e.g. training, documentation, communications and go-live support.
• Evaluate relative costs, benefits, and obstacles of potential solutions before making solution design recommendations.
• Develop solutions that achieve clear business goal, outcomes, and realise target key results, which are agreed, tracked realised and signed-off
• Bring structure and order to undefined problems and/or large scale problems, using a data-led approach and making them easier to address and solve.

To be successful in this role you should meet the following requirements:

• Ability to Build relationships with three key personas: Cybersecurity Service Owners, EXCO and Business Stakeholders to realise the defined target operating model goals
• Ability to understand both technical service delivery and business targets to drive successful outcomes.
• Experience in leading a global team to deliver transformation at scale.
• Experience of leading projects. Agreement of Goals and target key results, project planning and end to end delivery
• Strong facilitation skills particularly the proven ability to manage meetings and forge consensus amongst stakeholders across multiple workstreams
• Strategic thinking supported by strong business analysis skills to develop robust service design solutions that are fully docum ented to the quality standards expected

This role is based in Sheffield.

Opening up a world of opportunity

 

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Navigating Cybersecurity Career Fairs Like a Pro: Preparing Your Pitch, Questions to Ask, and Follow-Up Strategies to Stand Out

In a world where digital threats are escalating and online infrastructure underpins nearly every aspect of our personal and professional lives, cybersecurity has swiftly become one of the most sought-after career fields. Demand for skilled cybersecurity professionals outstrips supply, both in the UK and globally. From ethical hackers and penetration testers to governance, risk, and compliance (GRC) specialists, the opportunities are extensive—and lucrative. Amidst this surge in demand, cybersecurity career fairs provide an invaluable chance to meet potential employers face-to-face, gain industry insights, and make connections that can accelerate your career trajectory. Unlike applying to countless jobs online, these events bring companies, security leaders, and aspiring candidates together under one roof. When approached with the right strategy, a single conversation at a cybersecurity fair can open the door to your dream job. In this comprehensive guide, we’ll explore how to prepare thoroughly, engage confidently, and follow up effectively after a cybersecurity career fair. By incorporating these insights into your approach, you’ll stand out from the crowd and maximise your chances of securing the perfect role in this fast-growing field.

Common Pitfalls Cyber Security Job Seekers Face and How to Avoid Them

The cyber security industry in the UK and worldwide is experiencing rapid growth. With cyber attacks growing in sophistication and frequency, organisations are investing more resources than ever into defending their digital assets. From penetration testers and threat analysts to security architects and compliance officers, cyber security professionals are in high demand across a variety of sectors—including finance, healthcare, government, and retail. Yet, in spite of this high demand, the process of landing a cyber security role can be more challenging than many candidates anticipate. The stakes are high: prospective employers entrust cyber professionals with their most sensitive data, their compliance posture, and often their core business operations. Therefore, they’re looking for candidates who can demonstrate not just technical know-how, but also excellent communication, adaptability, and an awareness of the broader business context. In this article, we’ll explore the most common pitfalls that cyber security job seekers face, especially in the UK market, and how to avoid them. Whether you’re a recent graduate, a professional transitioning from a different field, or an experienced practitioner aiming for a senior role, these insights will help you stand out and secure the opportunities that fit your skill set and career goals.

Career Paths in Cybersecurity: From Entry-Level Roles to Leadership and Beyond

Cybersecurity has emerged as one of the most critical and fastest-growing fields in technology today. With data breaches and ransomware attacks making headlines, organisations of all sizes and in every sector are recognising the urgent need for robust cybersecurity measures. As a result, professionals with the right mix of technical and strategic skills are in high demand—offering competitive salaries, diverse career paths, and ample opportunities for progression. How do you begin a career in cybersecurity, and how can you advance from technical roles to leadership positions? In this in-depth guide, we explore the cybersecurity career ladder, outlining roles at entry, mid, and senior levels, as well as the key skills, qualifications, and experiences you’ll need to climb it. Whether you’re an aspiring cybersecurity analyst, a seasoned penetration tester, or an IT professional looking to pivot, this article will help you understand the paths available and how to chart your course towards success in the thriving UK cybersecurity market.