Head of Business Operations

Head of Business Operations
Location: Robinswood Hill Country Park, GL4 6SX – Hybrid working after successful probation period
Salary: £50,000 per annum + Excellent Benefits!
Contract: Full time, Permanent – 35 hours per week
Benefits: Contributory Pension Scheme, 25 days paid leave per year (rising to 30 days through long service), Christmas shutdown + Bank Holidays,
We are Gloucestershire Wildlife Trust. We work locally to deliver the natural solutions, both small and large, from doorstep to landscape, that grow hope for a wilder future.
Our mission is to reconnect people’s sense of belonging in the natural world and secure nature’s recovery with the people of Gloucestershire, including our 28,000 members.
We manage reserves, work with landowners to help wildlife thrive alongside food production, deliver landscape-scale projects, and connect thousands of people with nature through learning, engagement and our visitor centres.
Could you be our next hire
We are now recruiting for a Head of Business Operations to assume responsibility for overseeing and optimising our operational functions. This will include: Facilities Management, IT, Health and Safety, Human Resources, Catering and Revenue Generation.
As our Head of Business Operations, you can expect to be responsible for:

• Overseeing the management of offices, workspaces, and building assets, ensuring functionality, safety, and efficiency.
  
• Developing and implementing strategies for space utilisation, maintenance, CO2e positivity, and cost-effective facility operations.
  
• Managing relationships with external vendors, contractors, and service providers.
  
• Drafting and executing an IT strategy covering infrastructure, cybersecurity, digital transformation, and the adoption of new technologies (including AI) to improve efficiency.
  
• Ensuring the reliability, security, and scalability of IT systems while managing budgets, vendor contracts, and service level agreements.
  
• Leading organisational health & safety, embedding policies and ensuring compliance with regulations.
  
• Conducting risk assessments, audits, and emergency response planning while providing training to colleagues.
  
• Aligning HR strategies with operational goals, covering remuneration, benefits, talent acquisition, role evaluation, training, and reporting.
  
• Ensuring smooth HR support for all colleagues, managers, and volunteers while overseeing employee engagement, workplace culture (including EDI), onboarding, training, and performance management.
  
• Overseeing income generation in café operations, retail, and parking via Gloucestershire Wildlife Enterprises, ensuring contribution targets are met and identifying new revenue opportunities.
  
• Working collaboratively as part of the Senior Management Team, engaging with external partners and wildlife trusts to adopt best practices.
  
• Developing and executing operational strategies aligned with long-term organisational goals, fostering cross-functional collaboration, efficiency, and innovation.
  
• Monitoring and reporting on key performance indicators (KPIs) while managing budgets, forecasts, and resource allocation across operational functions.
  In order to be successful in this role, it’s essential that you have / are:
  
• A Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent experience.
  
• Demonstrable previous experience in operations management, with a focus on facilities, IT, catering, revenue generation, health and safety, and HR.
  
• Experience in negotiating and managing contracts with external service providers.
  
• Strong understanding of facilities management, commercial operations, IT operations, health and safety, and HR practices.
  
• The ability to motivate and guide cross-functional teams to achieve goals, alongside planning and delivering long-term strategies aligned with the organisation’s vision.
  
• Proactive in identifying and resolving operational challenges.
  
• A strong team player, building relationships across departments and with external stakeholders.
  
• Skilled in budgeting, forecasting, and resource allocation to ensure cost-effective operations.
  
• Exceptional verbal and written communication skills.
  
• Proven ability to manage multiple projects simultaneously and meet deadlines.
  
• Ability to analyse data, identify trends, and make data-driven decisions.
  
• Understanding of compliance requirements in health and safety, employment laws, and IT security.
  It would be great if you had:
  
• Project Management Professional (PMP) or equivalent.
  
• IOSH or equivalent qualification in Health and Safety.
  
• Previous experience in a charity environment.
  The Trust is committed to employing the best-qualified personnel and providing equal opportunities for advancement, including promotion and training, without discrimination based on race, colour, ethnic or national origin, religion, political opinion, sex, marital status, sexual orientation, gender reassignment, age, or disability.
  If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today!
  No agencies please